PM Server / Server Assistant - LORO Kirby

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

accident insurance

Employee assistance program

401K Savings Plan

Dining Discounts

Job Description

Hai Hospitality and LORO, Asian Smokehouse + Bar, are part of a multi-concept, emerging restaurant group based in Austin, Texas. Known for blending hospitality with culinary creativity, the group operates several well-regarded dining concepts including Uchi, Uchiko, Uchiba, and Loro. Their establishments are celebrated not only for exceptional food and drink offerings but also for their strong commitment to teamwork, employee growth, and community engagement. With a focus on hospitality, they aim to create memorable experiences for guests while fostering a welcoming and inclusive environment for their employees. Hai Hospitality takes pride in its work ethic, craft, and creativity, striving to cultivate a workplace where employees feel proud, valued, and inspired.

The role of Service Assistant (also referred to as Server Assistant) at Hai Hospitality and LORO, Asian Smokehouse + Bar, serves as a crucial part of the front-of-house team, supporting servers and bartenders to ensure a seamless guest experience. This position requires an individual who is attentive, proactive, and ready to contribute to a high-level service environment. The Service Assistant monitors the dining room, expo line, and bar area to promptly assist where needed, ranging from bussing tables to delivering food and organizing curbside orders. It is a dynamic position involving both physical activity and interpersonal interaction with guests and team members.

Hai Hospitality offers flexible scheduling to accommodate both part-time and full-time candidates, making it an excellent opportunity for those needing work-life balance. Employees have the potential to earn approximately $500 per week in tips, along with a $500 sign-on bonus paid in two installments ($250 after training and $250 after 45 days post-training). The company emphasizes internal growth opportunities, offering pathways to advance to roles such as Bartenders with increased responsibility and earning potential. In addition to competitive compensation, Hai Hospitality provides various benefits such as medical, dental, vision, and accident insurance options, an Employee Assistance Program offering mental health services, an employer-matched 401k plan, and dining discounts.

This role is ideal for individuals who enjoy working in fast-paced, team-oriented environments with excellent communication skills and a passion for hospitality. Candidates will learn the menu and beverage offerings through comprehensive, peer-led training, and become proficient in supporting service operations to enhance overall guest satisfaction. Ability to safely lift and carry up to 50 lbs, stand and walk for extended periods, and perform duties requiring physical mobility are essential. The company also supports reasonable accommodations to ensure all qualified individuals can perform the essential functions of the role. Hai Hospitality is dedicated to diversity, inclusion, and creating a professional, hygienic, and enjoyable workspace. Arizona and Florida locations participate in E-Verify, underscoring their compliance with employment regulations. Overall, this position provides a supportive environment with growth potential for individuals eager to build a career in hospitality within a respected and evolving restaurant group.

Job Requirements

Must be able to effectively communicate with guests and other employees
Detect and identify safety issues, and comply with safety guidelines and standards
Lift and carry trays, dishes, equipment, and goods up to 50 lbs
Stock inventory, and perform restocking duties
Must have the ability to stand and walk for extended periods
Bend, stoop, and reach to access various areas and items
Ability to work in a fast-paced, high-pressure environment
Ability to work in a variety of temperatures, both hot and cold
Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements
Ability to use kitchen equipment safely and efficiently, such as ovens, grills, and knives
Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces
Move quickly and efficiently to respond to customer needs
Ability to work in close proximity to coworkers in a crowded kitchen or serving area
Tolerate exposure to potential allergens and food odors
Maintain a professional and hygienic appearance, including proper uniform and personal grooming
Understand directives and communicate effectively with leadership and coworkers
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions

Job Qualifications

Must be able to effectively communicate with guests and other employees
Ability to understand directives and communicate effectively with leadership and coworkers
Ability to use kitchen equipment safely and efficiently
Ability to work in a fast-paced, high-pressure environment
Ability to work in a variety of temperatures, both hot and cold
Ability to stand and walk for extended periods
Ability to lift and carry trays, dishes, equipment, and goods up to 50 lbs

Job Duties

Learn our menu, current specials, and cuisine
Build your knowledge of beer, wine, and cocktails through peer-led training
Stay active and present on the floor, supporting service and completing side work
Bus and reset tables, polish glassware, and stock supplies
Support bartenders and servers to enhance the overall guest experience
Deliver food to guests while confidently describing each dish
Receive, organize, and deliver curbside orders