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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.18
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Great discounts on hotels
restaurants
Employee Referral Bonus Program
Paid Time Off
Health Insurance
Professional development opportunities
Job Description
Hotel Zelos is a contemporary and stylish hotel located in the heart of San Francisco, California. Known for its futuristic and fashion-forward design, it offers guests a sanctuary that combines sleek architectural lines with sophisticated aesthetics. The hotel is part of the Sage Hospitality Group, a recognized leader in the hospitality industry committed to delivering exceptional guest experiences and fostering a culture where employees can thrive both personally and professionally. Hotel Zelos boasts a variety of upscale amenities including crisp, cool, and clean design elements that create an inviting atmosphere for business travelers, tourists, and locals alike. One of the... Show More
Job Requirements
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Must know standard cash-handling procedures
- Must be fluent in oral and written English
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
- Must be able to lift, push, pull and carry up to 50 lbs
- Must have full range of mobility and ability to travel up to 300 feet regularly
- Must be able to stand continuously during service hours
- Must have moderate hearing and excellent vision
- Must be able to multitask and follow verbal and written instructions
- Must be able to use tact and understanding in dealing with customer service problems
- Must be available to work Saturdays
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Must know standard cash-handling procedures
- Must be fluent in oral and written English
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
- Must work Saturdays
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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