PM Restaurant Server- CRC

Arlington, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

employee discount

Paid Time Off

Health Insurance

Retirement Plan

Training and Development

team environment

flexible scheduling

Job Description

Texican Court - Las Colinas is an esteemed hotel located in Irving, Texas that has become a true pillar of the community. As part of the Valencia Hotel Group, Texican Court is uniquely designed to provide an upscale experience for today’s passionate travelers. The hotel embodies a blend of modern design and classic character, offering guests a distinguished and memorable stay. The Valencia Hotel Group is renowned for its commitment to exceptional service, innovation, and guest satisfaction across its collection of hotels. With a focus on empowerment and exceeding guest expectations, Texican Court - Las Colinas is dedicated to fostering a dynamic work environment where team members are encouraged to grow professionally and contribute to a culture of excellence. This team-centric approach helps maintain its status as an award-winning establishment, making it a desirable employer in the hospitality industry.

The role available is a Customer Service position that directly impacts the guest experience through delivering high-quality dining service. The position involves working evening shifts from 3 pm to 11 pm and focuses on providing welcoming, efficient, and upscale dining service for hotel guests. This includes taking orders, suggesting beverage options, marketing meal items, processing payments, and ensuring overall guest satisfaction. Candidates will be responsible for knowing every detail about the restaurant’s tables, seats, service policies, menu items, and beverage selections, including alcoholic products and adhering strictly to state liquor regulations. The role demands teamwork, effective communication, and the ability to handle high-pressure situations with composure. Previous experience in hotel operations, customer service, or upscale dining environments is preferred. The position requires a commitment to ongoing training and upholding the high standards set forth by the Valencia Hotel Group. Certifications such as TABC and Food Handler’s Certificate are required to ensure safe and compliant service. This opportunity is ideal for individuals eager to be part of a respected hospitality brand that values quality, professionalism, and guest engagement. By joining this team, individuals will contribute to creating memorable guest experiences in a fast-paced, supportive, and award-winning environment.

Job Requirements

High school or equivalent education required
Valid TABC certification required
Valid food handler's certificate required
Knowledge of P.O.S. systems preferably ALOHA
Hotel operations or customer service experience preferred
Previous upscale or fine dining restaurant experience preferred
Ability to communicate effectively and work productively in a team environment
Ability to multitask and maintain composure under pressure

Job Qualifications

Hotel operations or customer service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required
Knowledge of P.O.S. systems preferably ALOHA
Previous upscale or fine dining restaurant experience preferred
Knowledge of wine selections preferred
Valid TABC certification
Valid food handler's certificate

Job Duties

Contribute positively to the team within the department
Prepare for any and all guest requests
Participate in on-going training
Comply with Valencia Hotel Group and its affiliates standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with scheduling which varies dependent upon hotel needs
Complete other duties as assigned by supervisor
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, glassware, and garnishes in the restaurant
Maintain complete knowledge of all menu items, prices, preparation methods, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation
Maintain knowledge of and abide by state liquor regulations particularly those prohibiting service to minors and intoxicated persons
Organize assigned stations and ensure readiness prior to guest arrival
Greet guests and suggest beverage orders using upselling techniques
Relay daily specials and answer menu questions accurately
Take guests' orders and record following service standards
Input orders into system and verify transmission by kitchen
Work closely with kitchen team on service and timing
Monitor and anticipate guest needs, respond promptly and acknowledge all guests even when busy
Maintain positive guest relations and be familiar with all hotel services
Handle guest complaints and ensure satisfaction
Total all charges and present checks according to procedure
Process checks following departmental policy
Adhere to payment, cash handling, credit card, and room charge policies
Assist food runners as needed
Attend meetings and trainings
Assist with side work or additional prep work as required