PM Ops Manager

Pyramid Global Hospitality is a premier hospitality management company overseeing a portfolio of more than 200 hotels and resorts and employing over 18,000 associates across the United States, Caribbean, and Europe. The company’s extensive platform includes distinguished brands such as Benchmark Resorts & Hotels, which is a collection of unique independent properties; Axiom Hospitality, managing European hotels; and PYRAMIDWORKS, providing integrated workplace and facilities services. Pyramid Global Hospitality operates with corporate offices in Boston, The Woodlands, Texas, and London, and it is known for combining global scale with a personal, hands-on approach focused on exceptional service, operational excellence, and long-term relationships with partners and clients.

At its core, Pyramid Global Hospitality values its people and strives to create an environment where every associate feels respected, supported, and empowered to build a thriving career. The company offers its team members opportunities for professional growth, mentoring by experienced leaders, meaningful challenges, and exposure to a diverse array of properties, brands, and markets. Whether an individual is starting in hospitality or bringing years of experience, Pyramid provides a platform to learn, develop new skills, and make a significant impact.

Pyramid’s commitment to its associates, guests, owners, and the communities it serves is reflected in numerous awards and recognitions. The company has been named among the best places to work by respected publications like USA Today, The Boston Globe, and The Houston Chronicle. Pyramid’s properties also consistently receive top travel accolades from prominent organizations including Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These honors underscore the company culture, dedication to service excellence, and commitment to its people that define the Pyramid experience.

About the property: Embassy Suites by Hilton Boston Marlborough is celebrated as one of the best employers in the area, known for its strong company culture and comprehensive benefits package that includes health insurance, dental coverage, vision plans, a 401(k) with company matching, and lucrative bonus programs. The hotel features 230 guest rooms, 3,500 square feet of event space, a restaurant, and a bar, providing a vibrant environment for guests and employees alike. Team members are valued for their genuine passion for service and their alignment with the core values of personal development and fostering success for all.

Role description: The position available is for a PM Operations Manager at Embassy Suites by Hilton Marlborough. This full-time role, primarily scheduled from 2:00 PM to 11:00 PM with weekend availability required, involves leading the hotel's evening operations to ensure outstanding guest service and efficient management of all hotel departments during this shift. The PM Operations Manager serves as a key leader, actively supervising the front office team while supporting other operational departments such as housekeeping, food and beverage, engineering, and security. The role requires a hands-on leader with a passion for hospitality, exceptional problem-solving skills, and the ability to remain calm and composed under pressure.

The successful candidate will handle a variety of tasks including assisting with guest check-ins and check-outs as needed, conducting property inspections to ensure safety, cleanliness, and brand standards are upheld, and managing emergency situations professionally. Additionally, the PM Operations Manager is responsible for coaching and motivating team members, promoting a positive work environment, and ensuring smooth communication and transitional reporting between shifts. Compliance with Hilton’s brand standards, company policies, and all safety and security regulations is a crucial aspect of the role.

This position offers the opportunity to contribute significantly to the hotel’s reputation for delivering memorable guest experiences and exceptional hospitality while advancing one’s own career within Pyramid Global Hospitality and Hilton. Compensation for this role is competitive, with a salary of approximately $70,000 per year, alongside a robust benefits package and the potential for career development within a highly regarded global hospitality company.