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Job Overview
Employment Type
Full-time
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Tuition Assistance
discounted hotel stays
Training and Career Development
Performance-based bonus eligibility
Job Description
Concord Hospitality is a renowned leader in the hospitality industry, well recognized for delivering exceptional guest experiences through its commitment to quality and service excellence. As a dynamic and forward-thinking company, Concord Hospitality operates a diverse portfolio of hotels that emphasize a culture of integrity, community, profitability, and fun. The company’s mission revolves around creating a supportive and inclusive work environment where team members are valued, empowered, and equipped with the tools and training necessary for professional growth. Known for fostering development and encouraging innovation, Concord Hospitality stands out as an employer of choice within the hotel management sector, consistently... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in hotel operations management
- Experience leading Rooms and Food & Beverage departments
- Strong analytical and problem-solving abilities
- Exceptional interpersonal and communication skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management software and systems
Job Qualifications
- Proven hotel operations experience in Rooms or Food & Beverage leadership
- Strong financial acumen with ability to analyze budgets reports and performance metrics
- Excellent leadership coaching and communication skills
- Demonstrated ability to build guest relationships and deliver exceptional service
- Organized detail-oriented and results-driven
Job Duties
- Oversee daily Rooms and Food & Beverage operations ensuring alignment with brand standards
- Monitor guest satisfaction analyze service issues and implement action plans for continuous improvement
- Partner with department leaders to develop and execute operational strategies
- Review financial reports monitor performance against budget and manage expenses
- Coach teams on occupancy rate labor and controllable costs to achieve financial goals
- Ensure compliance with policies procedures and brand initiatives
- Respond to guest concerns with professionalism and stay visible to build guest relationships
- Foster a positive service-driven culture through communication coaching and recognition
- Conduct performance reviews training and professional development for associates
- Promote fairness equity and engagement through open communication and feedback
- Support hotel leadership in achieving operational goals and championing change initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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