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PM Guest Services Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service standards and diverse portfolio of hotels and resorts located in some of the most desirable destinations worldwide. As a prominent hospitality company, Marriott values innovation, guest satisfaction, and career development, providing employees with an environment that fosters growth and encourages excellence. With a robust presence across the globe, Marriott has become synonymous with comfort, luxury, and professional integrity, attracting millions of travelers and visitors each year. The company continuously strives to deliver unmatched guest experiences while supporting its team members with competitive benefits and... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in a customer service or hospitality role preferred
  • Ability to work the 3:00 pm to 11:00 pm shift
  • Prolonged periods of standing and walking
  • Minimum lifting capacity of 30 pounds
  • Valid driver’s license and clean MVR
  • Knowledge of English and local language
  • Ability to communicate professionally and courteously with guests and colleagues
  • Ability to handle conflict situations professionally
  • Well-groomed appearance
  • Adherence to hotel dress code

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to communicate effectively with guests and co-workers
  • Knowledge of reservation and front desk systems such as MARSHA and PMS
  • Familiarity with Marriott Rewards and frequent traveler programs
  • Strong problem-solving skills
  • Ability to stand for prolonged periods
  • Valid driver’s license and clean motor vehicle record (MVR)
  • Good grooming and adherence to dress code
  • Ability to handle conflict situations professionally

Job Duties

  • Report to work on time, in proper and clean uniform, including name tag
  • Handle all duties according to hotel policies, procedures, internal rules and standards
  • Conform to cash handling procedures at all times
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
  • Get a daily briefing about extraordinary events to effectively deal with all foreseen situations
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel

Job Criteria

Experience

No experience required


Job Location

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