PM Guest Services Representative

Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service standards and diverse portfolio of hotels and resorts located in some of the most desirable destinations worldwide. As a prominent hospitality company, Marriott values innovation, guest satisfaction, and career development, providing employees with an environment that fosters growth and encourages excellence. With a robust presence across the globe, Marriott has become synonymous with comfort, luxury, and professional integrity, attracting millions of travelers and visitors each year. The company continuously strives to deliver unmatched guest experiences while supporting its team members with competitive benefits and opportunities to explore exciting travel benefits.

We are currently looking for a dedicated and enthusiastic PM Guest Services Representative to join our Front Office team at Marriott. This is a full-time, hourly non-exempt position offering $15.00 an hour with a shift from 3:00 pm to 11:00 pm. The PM Guest Services Representative will report directly to the Front Office Manager and Assistant Front Office Manager. The primary focus of this role is to serve guests at the front desk with the highest level of efficiency, professionalism, and courtesy while adhering strictly to Marriott's aggressive hospitality standards and internal procedures. This role is pivotal in creating lasting impressions for guests by ensuring smooth check-ins, check-outs, and handling guest requests promptly and courteously.

The responsibilities include managing reservations through the MARSHA and PMS systems, completing guest registrations, accommodating special requests, and understanding Marriott’s rewards and frequent traveler programs. Additional duties involve cash handling, front desk organization, problem solving using the Guest Response Program, and maintaining knowledge of hotel operations, rates, promotions, and the surrounding area. There will also be occasional overnight work for auditing tasks. The PM Guest Services Representative is expected to maintain a professional appearance, follow strict cash handling procedures, be thoroughly familiar with operational checklists, and collaborate effectively with team members to uphold Marriott's esteemed hospitality reputation.

This role offers numerous career advancement opportunities for individuals passionate about hospitality, as Marriott provides extensive training and development programs to help employees discover and maximize their potential. Benefits provided include 401(k) matching, health insurance, dental insurance, vision insurance, and paid time off, making the position attractive to those seeking stable employment with a respected global brand. Ideal candidates will be communicative, detail-oriented, customer-service focused, and possess the ability to handle multiple tasks efficiently while remaining adaptable to a dynamic work environment.