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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $28.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Peabody Hotel, a prestigious and iconic establishment in the hospitality industry, is renowned for its exceptional guest service and luxurious accommodations. This historic hotel not only provides a broad range of amenities and services to ensure a memorable guest experience but also fosters a vibrant work environment where professionalism and dedication are highly valued. The Peabody Hotel operates as a full-service hotel with front desk, concierge, bell/door personnel, and various other departments all contributing to the integrated service excellence that guests expect. With a culture deeply rooted in hospitality traditions and a commitment to high standards, the hotel offers... Show More
Job Requirements
- High school graduate or equivalent vocational training certificate
- Previous experience in cashiering
- Fluency in English, both verbal and written
- Ability to compute basic arithmetic, including percentages
- Proven guest relation skills
- Ability to input and access information in property management systems/computers/point of sales systems
- Ability to type a minimum of 30 words per minute
Job Qualifications
- High school graduate or equivalent vocational training certificate, some college
- Previous experience in cashiering
- Previous experience in hotel management preferred
- Fluency in English, both verbal and written
- Ability to compute basic arithmetic, including using percentages
- Proven guest relations skills
- Ability to input and access information in property management systems/computers/point of sales systems
- Ability to type a minimum of 30 words per minute
- Clear thinker able to remain calm and resolve problems using good judgment
- Ability to provide training and direct performance of staff
- Previous experience as a front desk supervisor preferred
- Some college or training in hospitality industry preferred
- Ability to communicate in a secondary language preferred
- Previous guest relations training preferred
- Previous experience in a preferred hotel preferred
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge of all hotel features/services, room types, rates, daily house count and expected arrivals/departures, scheduled group activities, and hotel policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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