PM Front Office Supervisor

The Peabody Hotel, a prestigious and iconic establishment in the hospitality industry, is renowned for its exceptional guest service and luxurious accommodations. This historic hotel not only provides a broad range of amenities and services to ensure a memorable guest experience but also fosters a vibrant work environment where professionalism and dedication are highly valued. The Peabody Hotel operates as a full-service hotel with front desk, concierge, bell/door personnel, and various other departments all contributing to the integrated service excellence that guests expect. With a culture deeply rooted in hospitality traditions and a commitment to high standards, the hotel offers career opportunities that emphasize growth, training, and teamwork.

We are currently seeking a skilled and highly motivated Front Desk Supervisor to join our team. This full-time supervisory position requires an individual who can manage and oversee the front desk operations, ensuring the highest level of guest satisfaction while maintaining efficient workflow and staff coordination. The Front Desk Supervisor will report directly to the Hotel Manager, Director of Front Office, Front Office Assistant Manager, and Manager on duty. Key responsibilities include supervising front desk agents, bell/door staff, and concierge personnel, managing guest relations, handling guest complaints, and ensuring compliance with all hotel policies and procedures. The role is critical in ensuring that operational standards are met consistently, staff performance is optimized through training and guidance, and guests' needs are anticipated and met promptly.

The successful candidate will work in various environments within the hotel—front desk, back office areas, guest rooms, and public spaces—with exposure to varying temperature and noise levels, primarily indoors. This role necessitates strong interpersonal skills to effectively collaborate with internal teams, including housekeeping, food and beverage, accounting, security, and engineering, as well as external contacts such as guests, tour company representatives, limousine service personnel, and vendors.

The Front Desk Supervisor plays a pivotal role in maintaining smooth check-in and check-out processes, monitoring inventory and room availability, managing cash handling procedures in accordance with accounting policies, and coordinating with other departments to maximize operational efficiency. This position demands a high level of attention to detail, organizational skills, and the ability to make sound judgments under pressure. Upholding the Peabody's grooming and service excellence standards is essential for this position, along with the ability to maintain confidentiality of guest information.

Training and staff development are also core components of this role, requiring the supervisor to conduct formal orientation and ongoing training programs, provide performance feedback, handle disciplinary issues, and promote a positive working climate to enhance team productivity and morale. Candidates with previous experience in cashiering, guest relations, and hotel management, particularly within a hospitality environment, are preferred. Fluency in English with proficient verbal and written communication skills, proficiency in arithmetic and computer systems (including property management and point of sales systems), and the ability to type at least 30 words per minute are essential.

At Peabody Hotel, the Front Desk Supervisor is integral to delivering impeccable service and operational excellence, and candidates must be prepared to adapt to fast-paced scenarios, resolve conflicts with discretion and empathy, and consistently embody the values and service ethos that the Peabody brand represents. This role is suitable for a dedicated professional seeking to advance their career in a dynamic and collaborative hotel environment, where commitment to guest satisfaction and operational effectiveness is paramount.