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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, reflecting both a rich heritage and ambitious growth trajectory in the hospitality industry. Known for their blend of full-service and focused hotels in major cities, Sonesta boasts an impressive portfolio of more than 1000 properties that spans across eight countries, including owned, managed, and franchised locations. This international presence enables Sonesta to offer guests a truly connected and diverse experience wherever they may travel. At its core, Sonesta is driven by the human side of hospitality, emphasizing delivering service with passion, fostering loyalty with purpose, and... Show More
Job Requirements
- High school diploma or equivalent required
- one year of previous hotel experience or retail customer service preferred
- previous experience in a full-service hotel is strongly preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills needed
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- must obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
- frequently stand, bend, climb, kneel, and move about the facility
- able to carry, lift or pull items weighing up to 50 pounds
- frequently handle objects and equipment
- stand for extended periods of time
- must work PM/evening shift, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous experience in a full-service hotel strongly preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain a ServSafe certification
- may be required to obtain a TIPS certification
- valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates on changes, and up-sell rooms where possible to maximize revenue
- follow the overall seasonal demand reservation strategy as communicated by hotel management regarding room type and length of stay pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel and follow all local laws regarding alcoholic beverage sales
- ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- issue, control and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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