PM Front Desk Agent

Sonesta International Hotels stands as the 8th largest hotel company in the United States, reflecting both a rich heritage and ambitious growth trajectory in the hospitality industry. Known for their blend of full-service and focused hotels in major cities, Sonesta boasts an impressive portfolio of more than 1000 properties that spans across eight countries, including owned, managed, and franchised locations. This international presence enables Sonesta to offer guests a truly connected and diverse experience wherever they may travel. At its core, Sonesta is driven by the human side of hospitality, emphasizing delivering service with passion, fostering loyalty with purpose, and creating memorable experiences that resonate deeply with each guest.

Sonesta's philosophy “Together We Thrive” highlights the company’s commitment to quality, value, and exceptional hospitality standards. Their goal is to provide every guest, at every stay, with the highest level of satisfaction through dedicated service and a welcoming environment. This ethos attracts hospitality professionals who are passionate about creating connections and elevating the guest experience.

The role of the PM Front Desk Agent at Sonesta International Hotels is a critical position that supports the company’s mission and overall hotel success. Working the evening shift, the PM Front Desk Agent acts as the main point of contact for guests during these hours and ensures smooth operation at the front desk using advanced technology systems. This role carries a significant responsibility in setting the tone for a guest’s experience as the first face they encounter when entering the hotel. The position requires delivering on Sonesta’s signature G.U.E.S.T. standards—ensuring guests receive warm, efficient, and attentive service at all times.

The PM Front Desk Agent manages the registration and check-in process, handles transactions including cash and credit card processing, and ensures all guest inquiries are answered promptly and courteously. The agent must maintain strict security protocols surrounding guest information and monetary transactions to safeguard privacy and hotel assets. Additionally, the role includes booking guest reservations for individuals and groups, managing cancellations and revisions, and promoting up-selling techniques to maximize hotel revenue. Collaborating closely with other shifts and departments, the PM Front Desk Agent facilitates seamless communication and teamwork to maintain high-quality service standards.

Beyond typical front desk duties, the PM Front Desk Agent also supports hotel operations related to in-house guest services, including managing safe-deposit boxes and ensuring compliance with federal, state, and local regulations, especially concerning alcohol service in the hotel's dining areas. The role demands flexibility, strong organizational skills, and the ability to perform tasks efficiently while standing for extended periods and managing physical activity related to the job.

This PM shift role requires working evenings, weekends, and holidays, challenging candidates to bring energy and professionalism during varied hours. Sonesta offers competitive pay and a comprehensive benefits package to support the health, financial wellbeing, and career growth of its employees, reinforcing their position as an employer of choice in the hospitality sector. Candidates passionate about delivering exceptional guest experiences and embarking on a rewarding career in a globally respected hotel company will find the PM Front Desk Agent role at Sonesta International Hotels an excellent professional opportunity.