Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Employee Discounts
Free Meals
Learning programs
medical benefits
Dental benefits
401k
Direct Deposit
Job Description
Fairmont Scottsdale Princess is a luxury resort located in Scottsdale, Arizona, offering a breathtaking oasis overlooking the Sonoran Desert and the McDowell Mountains. Known for its world-class hospitality, the resort features over 300,000 square feet of meeting space, 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. For over 30 years, Fairmont Scottsdale Princess has earned and maintained the prestigious AAA Five Diamond rating, making it one of the longest-running AAA Five Diamond resorts in the Americas. This commitment to excellence positions the resort as a leader in the hospitality industry, attracting guests from around the globe seeking comfort, elegance, and exceptional service.
The resort is part of Accor, a global hospitality leader with a commitment to diversity, inclusion, and employee development. Accor fosters a supportive work environment where employees, known as Heartists, work together to deliver the finest guest experiences. Accor is dedicated to helping its employees grow professionally through access to learning programs, career development opportunities, and worldwide networking possibilities.
The role available at Fairmont Scottsdale Princess is a Food and Beverage leadership position reporting directly to the Director of Restaurants & Bars. This role plays an integral part in managing food and beverage operations, ensuring that service standards are met consistently, and facilitating smooth execution of group events both business and social. Responsibilities include leading and managing the Food and Beverage outlet team, maintaining complete knowledge of all outlet menus, and collaborating closely with the culinary team to enhance guest experiences.
Key operational duties involve forecasting, scheduling, labor control, beverage cost management, and managing departmental budgets. This position will also engage in recruitment and training of food and beverage colleagues, ensuring adherence to company policies and safety standards. The candidate will be responsible for handling guest concerns professionally, coordinating special requests, and assisting with event order preparation and execution. Working without supervision, the role demands a leader who is organized, communicative, and proactive in maximizing revenue opportunities through strategic promotions and effective team collaboration.
Fairmont Scottsdale Princess offers a range of excellent employee benefits including employee discounts at the resort and other Accor properties worldwide, free meals at the on-site employee restaurant, and comprehensive medical and dental benefits with two employer-funded medical plans. Employees can also participate in a 401K plan and benefit from convenient direct deposit services. The resort emphasizes career advancement, offering employees opportunities to grow within the property as well as internationally through Accor’s extensive network.
This full-time position is ideal for candidates with previous food and beverage leadership experience at the Assistant General Manager or General Manager level. The successful candidate should be adept at managing high-pressure environments while maintaining a guest-focused approach and leading a cohesive team. Candidates should have robust interpersonal and problem-solving skills, be computer literate particularly with Microsoft Windows applications and point-of-sale systems, and preferably hold a degree in a related discipline.
By joining Fairmont Scottsdale Princess and Accor, employees become part of a diverse and inclusive community where individual talents are nurtured and valued. The culture encourages employees to bring their authentic selves to work and supports ongoing personal and professional development. Working here means contributing to a legacy of excellence and making a difference in the hospitality industry every day.
The resort is part of Accor, a global hospitality leader with a commitment to diversity, inclusion, and employee development. Accor fosters a supportive work environment where employees, known as Heartists, work together to deliver the finest guest experiences. Accor is dedicated to helping its employees grow professionally through access to learning programs, career development opportunities, and worldwide networking possibilities.
The role available at Fairmont Scottsdale Princess is a Food and Beverage leadership position reporting directly to the Director of Restaurants & Bars. This role plays an integral part in managing food and beverage operations, ensuring that service standards are met consistently, and facilitating smooth execution of group events both business and social. Responsibilities include leading and managing the Food and Beverage outlet team, maintaining complete knowledge of all outlet menus, and collaborating closely with the culinary team to enhance guest experiences.
Key operational duties involve forecasting, scheduling, labor control, beverage cost management, and managing departmental budgets. This position will also engage in recruitment and training of food and beverage colleagues, ensuring adherence to company policies and safety standards. The candidate will be responsible for handling guest concerns professionally, coordinating special requests, and assisting with event order preparation and execution. Working without supervision, the role demands a leader who is organized, communicative, and proactive in maximizing revenue opportunities through strategic promotions and effective team collaboration.
Fairmont Scottsdale Princess offers a range of excellent employee benefits including employee discounts at the resort and other Accor properties worldwide, free meals at the on-site employee restaurant, and comprehensive medical and dental benefits with two employer-funded medical plans. Employees can also participate in a 401K plan and benefit from convenient direct deposit services. The resort emphasizes career advancement, offering employees opportunities to grow within the property as well as internationally through Accor’s extensive network.
This full-time position is ideal for candidates with previous food and beverage leadership experience at the Assistant General Manager or General Manager level. The successful candidate should be adept at managing high-pressure environments while maintaining a guest-focused approach and leading a cohesive team. Candidates should have robust interpersonal and problem-solving skills, be computer literate particularly with Microsoft Windows applications and point-of-sale systems, and preferably hold a degree in a related discipline.
By joining Fairmont Scottsdale Princess and Accor, employees become part of a diverse and inclusive community where individual talents are nurtured and valued. The culture encourages employees to bring their authentic selves to work and supports ongoing personal and professional development. Working here means contributing to a legacy of excellence and making a difference in the hospitality industry every day.
Job Requirements
- High school diploma or equivalent
- Previous food and beverage leadership experience
- Adhere to grooming standards
- Proficiency with point of sale systems
- Proficiency in Microsoft Windows applications
- Preferred college or university degree
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in fast paced environments
- Teamwork skills
- Focus on guest satisfaction
- Ability to manage costs
- Inventory management skills
Job Qualifications
- Previous food and beverage leadership required at AGM or GM level
- 2-3 years preferred though not required
- Adhere to Fairmont Scottsdale Princess grooming guidelines
- Previous point of sale system experience required
- Computer literate in Microsoft Windows applications required
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to manage labor costs
- Ability to manage beverage cost
- Maintain beverage inventory
Job Duties
- Consistently offer professional, friendly and engaging service
- Maintain complete knowledge of and comply with all company, property and departmental policies and procedures
- Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
- Manage execution of group events both business and social, including but not limited to
- Food & Beverage offerings, set up and execution operating as direct liaison with group contact
- Handle guest concerns and react quickly and professionally
- Coordinate special requests and follow up with colleagues & management teams
- Assist in the recruitment and training of F&B colleagues
- Balance operational, administrative and colleague needs
- Conduct regularly scheduled departmental meetings
- Work closely with culinary team to ensure a successful service and guest experience
- Forecasting, scheduling and labor control
- Beverage cost management
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
- Works without supervision to ensure operation is running efficiently
- Assist with preparation of restaurant event orders as directed
- Assist with planning and execution of legacy events
- Attend designated meetings
- Assist with silverware programming as champion
- Assist with obtaining designated Avero reports
- Assist with TAS
- Assist with ARM request as needed
- Assist with corporate compliance in menus and practices
- Assist with online menu accuracy as needed
- Other duties as assigned
- Have full knowledge of all outlet menus
- Manage the departmental budget
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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