Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.44 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Job Description
Potawatomi Casino Hotel is a premier entertainment and hospitality establishment known for providing an exceptional casino experience to thousands of guests annually. Located in a vibrant and dynamic setting, the casino offers a wide range of gaming options, top-tier amenities, and engaging promotional events designed to ensure memorable visits for all patrons. The casino prides itself on a high-energy atmosphere where guest service is paramount, aiming to exceed expectations through a commitment to integrity, professionalism, and outstanding customer care. With its dedication to creating a welcoming environment, Potawatomi Casino Hotel is recognized as a leading venue for entertainment and social gatherings in the region. The organization values teamwork, ethical standards, and personal and professional growth amongst its employees, creating a workplace that fosters success through collaboration and dedication.
The Players Club Host position at Potawatomi Casino Hotel is a key role in delivering exceptional service to casino guests. As a frontline representative of the Players Club, the host will actively contribute to the casino's mission by engaging guests, promoting the Players Club membership, and ensuring an enjoyable and personalized experience for all visitors. This role requires a genuine passion for guest service, superior organizational skills, and the ability to work effectively in a fast-paced, high-energy environment. The Players Club Host will be responsible for a variety of tasks, including greeting and building rapport with guests, disseminating information about the club's benefits, issuing new or replacement membership cards, and maintaining accurate guest accounts using the casino systems.
In addition to these primary responsibilities, the Players Club Host plays a vital role in supporting promotional activities, special events, and marketing efforts aimed at enhancing membership retention and awareness. The position demands flexibility to work various shifts, including nights, weekends, and holidays, and requires the ability to handle physical job demands such as standing, walking, and moving throughout the casino property. The starting pay rate for this role is $15.44 per hour, complemented by tips, reflecting the importance of excellent interpersonal skills and customer engagement in driving the success of the Players Club program.
Working as a Players Club Host at Potawatomi Casino Hotel offers the opportunity to be part of a thriving entertainment destination that values quality service and guest satisfaction. The role is ideal for individuals who enjoy interacting with diverse clientele, have a strong service orientation, and are committed to maintaining high ethical standards. The host will be expected to work in compliance with all departmental policies and internal controls and support the overarching goals of the casino through professionalism and dedication. This position not only offers competitive compensation but also a vibrant work environment where personal and professional growth are encouraged, making it a rewarding career choice for those passionate about hospitality and guest relations.
The Players Club Host position at Potawatomi Casino Hotel is a key role in delivering exceptional service to casino guests. As a frontline representative of the Players Club, the host will actively contribute to the casino's mission by engaging guests, promoting the Players Club membership, and ensuring an enjoyable and personalized experience for all visitors. This role requires a genuine passion for guest service, superior organizational skills, and the ability to work effectively in a fast-paced, high-energy environment. The Players Club Host will be responsible for a variety of tasks, including greeting and building rapport with guests, disseminating information about the club's benefits, issuing new or replacement membership cards, and maintaining accurate guest accounts using the casino systems.
In addition to these primary responsibilities, the Players Club Host plays a vital role in supporting promotional activities, special events, and marketing efforts aimed at enhancing membership retention and awareness. The position demands flexibility to work various shifts, including nights, weekends, and holidays, and requires the ability to handle physical job demands such as standing, walking, and moving throughout the casino property. The starting pay rate for this role is $15.44 per hour, complemented by tips, reflecting the importance of excellent interpersonal skills and customer engagement in driving the success of the Players Club program.
Working as a Players Club Host at Potawatomi Casino Hotel offers the opportunity to be part of a thriving entertainment destination that values quality service and guest satisfaction. The role is ideal for individuals who enjoy interacting with diverse clientele, have a strong service orientation, and are committed to maintaining high ethical standards. The host will be expected to work in compliance with all departmental policies and internal controls and support the overarching goals of the casino through professionalism and dedication. This position not only offers competitive compensation but also a vibrant work environment where personal and professional growth are encouraged, making it a rewarding career choice for those passionate about hospitality and guest relations.
Job Requirements
- A high school diploma or equivalent
- Previous customer service experience in a high volume environment
- Ability to operate standard office equipment
- Basic knowledge of Microsoft Office
- Ability to maintain discretion with confidential information
- Excellent communication skills
- Flexibility to work irregular shifts including nights, weekends, and holidays
- Physical ability to stand, walk, use hands, and lift up to 25 pounds
- Must wear required personal protective equipment (PPE) while performing duties
- Specific vision abilities including close, distance, peripheral vision, and depth perception
Job Qualifications
- A high school diploma or equivalent
- Previous high volume customer service experience
- Ability to use standard office equipment and basic knowledge of Microsoft Office
- Prior experience with data entry or casino management systems preferred
- Ability to maintain discretion in handling confidential information
- Ability to interact with guests and team members in a professional manner
- Ability to work irregular hours including late nights, early mornings, weekends, and holidays
Job Duties
- Promote the Players Club by identifying, developing, and retaining casino guests with a strong emphasis on new club membership and superior guest service
- Greet guests with a smile to establish rapport and act as a guest service role model to assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner
- Communicate benefits and amenities of the Players Club program effectively, issue new or replacement cards, and demonstrate card usage
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, promotions, and other amenities
- Create and manage guest accounts using Potawatomi Casino Hotel (PCH) computer systems while maintaining accuracy and confidentiality of all guest data
- Work on the casino floor for predetermined shifts acquiring new Players Club memberships and creating general awareness of the Players Club
- Market PCH promotions and assist with special promotional events, player parties, drawings, and issuance of promotional amenities
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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