Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.44 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Tips
Paid Time Off
flexible schedule
Employee Discounts
Training and development opportunities
Health Insurance
Job Description
Potawatomi Casino Hotel is a premier entertainment and hospitality establishment known for its vibrant casino environment, luxurious accommodations, and exceptional guest services. As a leader in the hospitality and gaming industry, Potawatomi Casino Hotel offers a dynamic workplace that combines entertainment, luxury, and high customer engagement. The casino prides itself on creating a welcoming atmosphere where guests can enjoy world-class gaming, dining, and entertainment experiences. With a commitment to integrity, ethical standards, and excellent service, the facility attracts visitors from various regions, contributing to a bustling and lively environment. Potawatomi Casino Hotel is dedicated to providing rewarding employment opportunities and fostering professional growth among its team members.
The Players Club Host position at Potawatomi Casino Hotel is a vital role designed for individuals who thrive in a fast-paced and high energy environment. The position requires a passionate commitment to delivering exceptional guest service while managing organizational tasks related to the Players Club—a loyalty program that enhances customer engagement and satisfaction. Starting at $15.44 per hour plus tips, this role demands flexibility with the ability to work various shifts, including late nights, early mornings, weekends, and holidays, to meet the dynamic needs of the casino floor and its guests. The successful Players Club Host will play a critical role in promoting the Players Club by identifying, developing, and retaining casino guests, fostering new memberships, and ensuring superior guest service consistently.
Key responsibilities include greeting guests warmly to establish rapport and act as a role model for guest service by attentively addressing guest needs and concerns promptly and courteously. The host communicates the benefits and amenities of the Players Club program, issues new and replacement cards, and demonstrates how to use the cards effectively. This role also involves being a knowledgeable resource regarding the casino’s gaming options, special events, promotions, and other amenities to provide accurate information to guests and team members. Administrative duties include creating and managing guest accounts using the casino’s computer systems while maintaining accuracy and confidentiality of sensitive information.
Players Club Hosts are regularly stationed on the casino floor to acquire new memberships and increase general awareness of the Players Club. The role also supports marketing efforts by assisting with special promotional events, player parties, drawings, and issuance of promotional amenities. Hosts are authorized to issue limited complimentary services or items within established guidelines and handle sales and issuance of Bingo gift certificates. Adhering to departmental internal controls, policies, procedures, and regulations is mandatory while performing all duties. The ideal candidate must exhibit excellent interpersonal skills, the ability to maintain discretion with confidential information, and strong organizational abilities.
Overall, the Players Club Host plays an essential role in enhancing the guest experience at Potawatomi Casino Hotel by delivering unsurpassed customer service, supporting promotional efforts, and maintaining operational excellence. This position provides an excellent opportunity for individuals seeking to be part of a dynamic team within a leading hospitality and gaming organization.
The Players Club Host position at Potawatomi Casino Hotel is a vital role designed for individuals who thrive in a fast-paced and high energy environment. The position requires a passionate commitment to delivering exceptional guest service while managing organizational tasks related to the Players Club—a loyalty program that enhances customer engagement and satisfaction. Starting at $15.44 per hour plus tips, this role demands flexibility with the ability to work various shifts, including late nights, early mornings, weekends, and holidays, to meet the dynamic needs of the casino floor and its guests. The successful Players Club Host will play a critical role in promoting the Players Club by identifying, developing, and retaining casino guests, fostering new memberships, and ensuring superior guest service consistently.
Key responsibilities include greeting guests warmly to establish rapport and act as a role model for guest service by attentively addressing guest needs and concerns promptly and courteously. The host communicates the benefits and amenities of the Players Club program, issues new and replacement cards, and demonstrates how to use the cards effectively. This role also involves being a knowledgeable resource regarding the casino’s gaming options, special events, promotions, and other amenities to provide accurate information to guests and team members. Administrative duties include creating and managing guest accounts using the casino’s computer systems while maintaining accuracy and confidentiality of sensitive information.
Players Club Hosts are regularly stationed on the casino floor to acquire new memberships and increase general awareness of the Players Club. The role also supports marketing efforts by assisting with special promotional events, player parties, drawings, and issuance of promotional amenities. Hosts are authorized to issue limited complimentary services or items within established guidelines and handle sales and issuance of Bingo gift certificates. Adhering to departmental internal controls, policies, procedures, and regulations is mandatory while performing all duties. The ideal candidate must exhibit excellent interpersonal skills, the ability to maintain discretion with confidential information, and strong organizational abilities.
Overall, the Players Club Host plays an essential role in enhancing the guest experience at Potawatomi Casino Hotel by delivering unsurpassed customer service, supporting promotional efforts, and maintaining operational excellence. This position provides an excellent opportunity for individuals seeking to be part of a dynamic team within a leading hospitality and gaming organization.
Job Requirements
- High school diploma or equivalent
- Previous high volume customer service experience required
- Ability to use standard office equipment
- Basic knowledge of Microsoft Office
- Prior experience with data entry and/or casino management systems preferred
- Ability to maintain discretion in handling confidential information
- Ability to interact professionally with guests and team members
- Flexibility to work irregular hours including late nights, early mornings, weekends, and holidays
- Physical capability to perform various physical tasks during shifts
- Ability to lift and move objects up to 25 pounds
- Must wear required personal protective equipment during duties
Job Qualifications
- A high school diploma or equivalent
- Previous high volume customer service experience
- Ability to use standard office equipment
- Basic knowledge of Microsoft Office
- Experience with data entry or casino management systems preferred
- Ability to maintain discretion in handling confidential information
- Ability to interact with guests and team members professionally
- Ability to work irregular hours and extended shifts
- Physical ability to perform job duties including talking, hearing, standing, sitting, walking, climbing, balancing, stooping, kneeling, crouching, and moving freely
- Ability to lift, carry, push, pull, or move objects up to 10 pounds regularly and up to 25 pounds occasionally
- Ability to operate a personal computer
- Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Job Duties
- Promote the Players Club by identifying, developing, and retaining casino guests with emphasis on new club membership and superior guest service
- Greet guests with a smile to establish rapport and act as a guest service role model to assess, anticipate, and attend to guest needs or concerns promptly and courteously
- Communicate benefits and amenities of the Players Club program effectively, issue new or replacement cards, and demonstrate card usage
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, promotions, and other amenities
- Create and manage guest accounts using Potawatomi Casino Hotel computer systems while maintaining accuracy and confidentiality
- Work on the casino floor for predetermined shifts acquiring new Players Club memberships and creating awareness
- Market promotions and assist with special events, player parties, drawings, and issuance of promotional amenities
- Issue limited complimentary services or items within established guidelines
- Sell, print, and issue Bingo gift certificates
- Perform job duties in compliance with departmental internal controls, policies, procedures, and regulations
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
