Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Dental Insurance
Career growth opportunities
Job Description
PENN Entertainment is a premier provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America as well as online sports betting and iCasino through theScore Bet Sportsbook and Casino. Known for its vibrant, fast-paced work environment, PENN Entertainment prides itself on fostering a culture that values fun, diversity, career growth, and sustainability both for its team members and the communities it serves. The company is dedicated to supporting its employees not only through competitive compensation but also through wellness programs that address financial, physical, and mental well-being. The company offers a comprehensive Total Rewards package including day-one medical coverage, 401(k) matching, and opportunities for annual performance bonuses. Paid time off increases with tenure, underlining PENN Entertainment's commitment to work-life balance and employee satisfaction.
The Player Development Supervisor role at PENN Entertainment is a dynamic and essential position focused on supervising and managing the Player Development department. This leadership role involves developing, implementing, and managing operational goals, ensuring staff schedules are efficient while maintaining budget controls, and striving to achieve guest satisfaction consistently. The supervisor is responsible for creating VIP player programs and events that cultivate guest loyalty and encourage return visits, while also managing player data through Salesforce to monitor team progress and enhance service delivery. Integral to this role is the administration of discretionary comping guidelines and the authority to make final decisions regarding valuable complimentary offerings, based on detailed assessments of player activity and profitability.
This position requires a hands-on approach to coaching and developing host staff, ensuring they meet their goals within Salesforce, and providing exceptional customer service standards in alignment with company policies. The Player Development Supervisor handles sensitive player information confidentially and represents PENN Entertainment professionally at internal and external meetings and events. The role demands a proactive approach to resolving guest disputes and issues, maintaining regulatory compliance, and leading the team to achieve high performance in both guest services and operational efficiency.
Holding this position means becoming part of an industry leader that not only delivers premium entertainment experiences but is also deeply committed to ethical business practices and employee growth. The starting salary for this role is $70,000, a figure that reflects the responsibility and expertise required to succeed in this fast-moving environment. The company encourages candidates with excellent interpersonal skills, technical proficiency in Microsoft Office applications, and proven leadership abilities. This role offers a unique opportunity for growth, teaching, and direct impact within a diversified entertainment enterprise that values its people and their contributions greatly.
The Player Development Supervisor role at PENN Entertainment is a dynamic and essential position focused on supervising and managing the Player Development department. This leadership role involves developing, implementing, and managing operational goals, ensuring staff schedules are efficient while maintaining budget controls, and striving to achieve guest satisfaction consistently. The supervisor is responsible for creating VIP player programs and events that cultivate guest loyalty and encourage return visits, while also managing player data through Salesforce to monitor team progress and enhance service delivery. Integral to this role is the administration of discretionary comping guidelines and the authority to make final decisions regarding valuable complimentary offerings, based on detailed assessments of player activity and profitability.
This position requires a hands-on approach to coaching and developing host staff, ensuring they meet their goals within Salesforce, and providing exceptional customer service standards in alignment with company policies. The Player Development Supervisor handles sensitive player information confidentially and represents PENN Entertainment professionally at internal and external meetings and events. The role demands a proactive approach to resolving guest disputes and issues, maintaining regulatory compliance, and leading the team to achieve high performance in both guest services and operational efficiency.
Holding this position means becoming part of an industry leader that not only delivers premium entertainment experiences but is also deeply committed to ethical business practices and employee growth. The starting salary for this role is $70,000, a figure that reflects the responsibility and expertise required to succeed in this fast-moving environment. The company encourages candidates with excellent interpersonal skills, technical proficiency in Microsoft Office applications, and proven leadership abilities. This role offers a unique opportunity for growth, teaching, and direct impact within a diversified entertainment enterprise that values its people and their contributions greatly.
Job Requirements
- Must be at least 21 years of age
- Ability to perform each essential duty satisfactorily
- Ability to read, write, and communicate in English
- Ability to apply common sense to carry out oral, written or diagram instructions
- Ability to deal with standardized problems involving several concrete variables
- Must qualify for required licenses and permits
- Must complete TIPS training successfully
- Physical ability to stand, reach, lift and move objects up to 50 pounds
- Capability to push, pull, bend, twist, stoop, stack, crouch, kneel and balance
- Willingness to work in loud environments and exposure to second hand tobacco smoke
- Must maintain confidentiality of player and company information
Job Qualifications
- Bachelor's degree or minimum five years in customer service leadership or training
- Minimum two years Casino Guest Service experience including Player Development, Slots, or Table Games
- Two years hosting experience with a customer following preferred
- Excellent verbal, written, and interpersonal skills
- Technical proficiency in Microsoft Word, Excel, and Outlook
- Strong client interface and presentation skills preferred
- Ability to respond effectively to questions from managers, clients, customers, and the public
- Ability to resolve guest and staff conflicts diplomatically
- Adept in mathematical computations for operational tasks
- Demonstrated ability to drive results
Job Duties
- Supervising and managing staff in the Player Development department
- Developing, implementing and managing operational goals
- Creating effective and efficient schedules while maintaining labor costs
- Assisting in budget process and ensuring compliance to budget initiatives
- Developing and implementing VIP player programs and events
- Administering player coding in Salesforce and monitoring team progress
- Preparing and distributing reports on VIP player visits
- Assisting players with hotel, restaurant reservations, and other amenities
- Coaching hosts to achieve Salesforce goals
- Developing and implementing VIP player comping guidelines
- Making final decisions regarding complimentary offerings
- Resolving VIP guest conflicts and complaints
- Maintaining confidentiality of player information
- Representing the company at VIP outings and professional events
- Supporting and promoting superior customer service standards
- Enhancing guest interactions and atmosphere
- Ensuring compliance with regulatory requirements
- Maintaining strict confidentiality in company matters
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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