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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
Health savings account
401(k) plan with Company Match
Gym membership reimbursement
wellness programs
Job Description
Murfreesboro Medical Clinic & SurgiCenter (MMC) stands as a beacon of compassionate healthcare and innovative medical practice in Middle Tennessee. As a physician-owned, multi-specialty clinic, MMC has earned a reputation for excellence by offering over 20 medical specialties under one roof. This unique setup fosters a collaborative environment where healthcare professionals thrive, and patients receive comprehensive, coordinated care. The clinic’s commitment to quality service, cutting-edge technology, and patient-centered care has made it a trusted institution in the community for decades. MMC values teamwork, respect, and continuous improvement, creating a supportive workplace that empowers its staff and nurtures their professional growth.... Show More
Job Requirements
- High school diploma or GED
- Ability to provide excellent customer service
- Strong communication skills
- Ability to prioritize and manage multiple tasks
- Flexibility to adapt to changing workload
- Ability to handle stressful situations calmly
- Knowledge of computer systems and software
- Willingness to follow clinic policies and procedures
- Ability to work in an office setting involving frequent telephone and face-to-face contact
- Capability to lift up to 30 pounds occasionally
- Commitment to adhering to HIPAA and OSHA standards
Job Qualifications
- High school diploma or GED
- Experience preferred but not required
- Excellent customer service skills
- Strong communication skills with co-workers, providers, and patients
- Ability to conduct daily functions professionally and compassionately
- Ability to manage and prioritize multiple tasks efficiently
- Teamwork attitude
- Flexibility to respond to changing demands
- Ability to stay calm and competent in stressful situations
- Proficiency in computer systems and necessary software
Job Duties
- Represent Medical Clinic in a courteous and professional manner
- Greet guests and incoming calls politely, promptly, and helpfully
- Take accurate messages including all required details
- Process voicemails
- Be at workstation on time and prepared to start the day
- Read department emails frequently for important messages and updates
- Stay past scheduled work time as needed to accommodate patients
- Prepare and process fee tickets for patient appointments
- Collect co-payments, deductibles, co-insurance, or other patient responsible balances
- Correctly process payments and receipts
- Prepare daily deposit and maintain cash bag
- Schedule, coordinate and reschedule patient appointments as instructed
- Screen calls and direct to appropriate staff member
- Utilize Phreesia pad for all patients unless checked in online
- Prepare tickets a day in advance including verifying medication lists, insurance, referrals, and patient demographics
- Obtain accurate demographic and insurance information
- Obtain and process insurance referrals timely
- Provide prompt, efficient, and accurate patient service
- Meet or exceed patient, doctor, and staff expectations through teamwork
- Maintain a clean work area and clinic environment
- Adhere to all HIPAA and OSHA guidelines
- Follow all Medical Clinic policies and procedures
- Perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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