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Planet Fitness - General Manager - Portland

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,000.00 - $59,800.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
Employee wellness programs

Job Description

Taymax Group, LP is a prominent multi-unit franchisee of Planet Fitness, one of the largest and fastest-growing fitness club franchisors and operators in North America. With ownership and operational responsibility for over 175 clubs across various states including California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, as well as locations in Ontario and the Atlantic Provinces in Canada, Taymax Group is a significant player in the fitness industry. The company has ambitious plans to double its club count in the next five years, underscoring its commitment to expansion and service excellence. Operating under the reputable Planet Fitness brand, Taymax Group benefits from association with a franchise recognized for delivering a high-value, low-price fitness experience in a welcoming, 'Judgement Free Zone' environment.

Planet Fitness itself boasts over 2,000 locations worldwide and is listed on the New York Stock Exchange under the ticker PLNT. Known for its dedication to providing a comfortable, non-intimidating fitness environment, Planet Fitness’s mission aligns with Taymax Group’s ethos to enhance people’s lives through accessible fitness opportunities. Taymax Group has earned multiple awards for excellence, including Developer of the Year and Franchisee of the Year, reflecting its operational success and leadership in the franchise network.

The Club Manager role at Taymax Group’s Portland, TX location is a vital leadership position driving operational success and member satisfaction. The Club Manager is the cornerstone of the gym’s daily operations, responsible for fostering a positive and motivating work environment for a diverse team including Assistant Managers, Member Service Representatives, Trainers, and Custodians. This position ensures that all members experience the hallmark 'Judgement Free' atmosphere, which is central to Planet Fitness’s brand identity.

In this role, the Club Manager oversees comprehensive staff management functions such as recruiting, hiring, training, scheduling, and performance coaching to build and maintain a high-performing team. The manager leads by example with a hands-on approach in front-desk activities and membership services, including greeting members, handling inquiries, facilitating tours, signing up new members, and managing member requests and concerns efficiently.

Operational responsibilities extend to maintaining cleanliness and safety standards throughout the facility by coordinating with the maintenance team and participating in routine cleaning tasks. The Club Manager also handles financial duties, including authorizing expenditures, processing payroll, making bank deposits, and preparing HR-related documentation. Additionally, marketing efforts are supported by ensuring the entire staff is knowledgeable of current promotions and engaged in marketing activities.

This full-time position requires a dynamic individual with a passion for fitness, strong leadership skills, and excellent customer service capabilities. The role demands a proactive attitude, the ability to work independently as well as part of a team, and effective problem-solving and organizational skills. The Club Manager plays a pivotal role in not only managing the facility but also shaping a welcoming, supportive environment that aligns with Taymax Group’s values and Planet Fitness’s commitment to community wellness and member engagement.

Taymax Group prioritizes diversity and inclusion in the workplace, offering equal employment opportunities without regard to race, color, ethnicity, religion, age, gender identity, sexual orientation, disability, or any other protected status. The company is committed to creating an inclusive and diverse environment where all team members can thrive and contribute to the shared goal of enhancing lives through fitness. Moreover, Taymax Group provides accommodations for applicants with disabilities to ensure an equitable hiring process.

Join Taymax Group as a Club Manager and be part of a growing company that truly believes in its mission, values passion and customer focus, and provides a rewarding, supportive environment for its employees to develop and succeed.

Job Requirements

  • Must be 18 years of age or older
  • Have a high school diploma/GED equivalent
  • Have one to three years of experience in a management role preferred
  • Be proficient with Microsoft Suite and capable of learning systems quickly
  • Demonstrate strong leadership, team building and coaching skills
  • Have prior experience managing customer-focused teams in the fitness or similar industry
  • Possess exceptional customer service and conflict resolution abilities
  • Exhibit a hardworking, enthusiastic and energetic management style
  • Maintain strong organization, problem solving and planning skills
  • Be able to work independently and collaboratively
  • Hold a valid driver’s license, acceptable driving record and reliable transportation

Job Qualifications

  • Be 18 years of age or older
  • Have a high school diploma/GED equivalent
  • Have a passion for fitness and health
  • One to three years of experience in a management role preferred
  • Computer proficiency (Microsoft Suite)
  • Ability to learn systems quickly
  • Strong leadership, team building and coaching skills
  • Direct experience managing customer focused teams in the fitness or similar industry
  • Exceptional customer service and conflict resolution skills
  • Hard working, enthusiastic and energetic management style
  • Organization, problem solving and planning skills
  • Ability to work independently as well as part of a team
  • Must have a valid driver’s license and acceptable driving record

Job Duties

  • Recruit, hire, train and develop a high performing staff consisting of assistant managers, member service representatives, trainers and custodians
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
  • Schedule staff and ensure all shifts are covered
  • Ensure staff is providing exceptional customer service at all times
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
  • Administration and processing of all weekly/bi-weekly employee payroll
  • Resolve employee issues or concerns
  • Manage progressive discipline and termination as needed
  • Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome
  • Answer phones in a friendly manner and assist callers with a variety of questions
  • Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests
  • Facilitate all member requests and help to resolve any member issues and questions
  • Ensure the front desk area and lobby clean and orderly
  • Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights
  • Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to facilities maintenance team in a timely manner
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions
  • Authorize expenditures and refunds
  • Make daily bank deposits
  • Prepare all HR related forms and send to corporate HR and payroll team
  • Track statistics and reports (weekly, monthly, annually)
  • Provide backup support for any employee who is absent
  • Perform other duties as assigned based on club needs

Job Criteria

Experience

Mid Level (3-7 years)


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