Pierrot Gourmet Manager

The Peninsula Chicago, a distinguished luxury Five-Star Five-Diamond property, is nestled in the heart of Michigan Avenue, one of Chicago's most iconic locations. Renowned for its exceptional hospitality and elegant design, The Peninsula Chicago offers guests a refined and memorable experience that combines world-class service with luxurious accommodations and amenities. The hotel features multiple high-end dining options, including Pierrot Gourmet, an elevated casual dining outlet that emphasizes fresh, gourmet cuisine, friendly service, and an inviting atmosphere. By offering a diverse multi-outlet environment, The Peninsula Chicago encourages professional growth and development, fostering a collaborative and inclusive workplace where individuals can hone their skills and advance their careers in the hospitality industry. The Peninsula Chicago is committed to supporting its employees with exceptional health benefits and a competitive 401(k) plan including company match, emphasizing long-term wellness and financial security for its team members.

The role of Manager at Pierrot Gourmet is an exciting opportunity to lead a guest-focused team within a prestigious hotel setting. This position is responsible for overseeing all activities in the outlet, including staff scheduling, task delegation, service supervision, managing reservations, and ensuring outstanding guest experiences through managerial presence on the floor. The Manager serves as a key leader by training, mentoring, motivating, and supervising team members. They are expected to uphold the hotel’s high service standards by facilitating seamless operations and discreet yet friendly guest interactions that embody the luxury brand image. Familiarity with the Point of Sale (POS) and HOTsos systems is required to align with established policies and procedures, enabling efficient service management and revenue maximization. This position requires a hands-on approach to leadership, prompting the active involvement of the Manager in all operational aspects, from employee discipline to guest experience excellence. The role not only demands expertise in hospitality and team leadership but also a passion for delivering unforgettable dining moments that reflect the sophisticated environment of The Peninsula Chicago. This is a full-time position with a competitive salary range of $70,000 to $75,000 per year, reflecting the level of responsibility and the prestigious nature of the brand. Candidates must be authorized to work in the United States and should be prepared to thrive in a fast-paced, luxury hospitality environment where attention to detail and a commitment to excellence are paramount.