PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill

CMC Hotels is a renowned hospitality company dedicated to providing exceptional lodging experiences through its portfolio of hotels. Known for its commitment to excellence and guest satisfaction, CMC Hotels places a significant emphasis on its employees, considering them the heart of the organization. This company values growth and development, promoting a culture where team members are recognized, supported, and given opportunities to advance their careers within the hospitality industry. With a strong focus on people, CMC Hotels fosters an inclusive and motivating environment that encourages associates to succeed and contribute meaningfully to the organization’s ongoing success.

The Front Office Supervisor role at CMC Hotels is a vital position responsible for overseeing the day-to-day operations of the hotel’s front desk. This position requires a dynamic individual who can effectively manage and support the front desk team, ensuring adherence to both CMC and Marriott brand standards and policies. The supervisor will be actively involved in frontline service, working alongside associates during shifts to provide exceptional guest experiences. Responsibilities include training, coaching, and guiding front desk employees to maintain high service quality and operational efficiency. Reporting directly to the Assistant General Manager, the supervisor will coordinate with previous shifts and management to stay informed about hotel activities and operational priorities.

This role demands strong leadership skills and the ability to inspire a team toward achieving customer service excellence and brand recognition goals. Supervisors are also responsible for scheduling staff in a manner that aligns with budgetary constraints while preventing overtime, ensuring compliance with uniform and dress code policies, and maintaining security protocols for guests and property. The role encompasses a comprehensive understanding of check-in and check-out procedures across various shifts, including the night audit, requiring proficiency in hotel property knowledge and event information. Overall, the Front Office Supervisor is a key figure in maintaining smooth front desk operations and upholding the organization’s reputation for quality and service.

CMC Hotels offers a competitive compensation package that reflects experience and performance. Employees are eligible for quarterly cash bonuses, paid vacation, holiday pay, medical, dental, and vision insurance, sick leave, 401k retirement plans, life insurance, and short-term disability coverage. Additionally, as part of the Marriott portfolio, associates enjoy exclusive hotel discounts. The company’s dedication to employee wellbeing and career growth makes it an excellent choice for hospitality professionals seeking a rewarding and stable workplace environment. This opportunity is ideal for individuals passionate about hospitality management, guest services, and leadership within a supportive company that values and invests in its people.