Physician Office Specialist

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $31,000.00 - $74,200.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Employee assistance program

Job Description

OhioHealth is a renowned health system that goes beyond traditional healthcare services to embrace a philosophy that wellness and sickness are both part of a lifelong partnership. The organization is committed to guiding individuals through their health journey with expertise, care, and compassion. OhioHealth believes that everyone has the power to be healthy and strives to inspire hope, foster growth, and achieve excellence not only in the healthcare careers of its associates but also in the broader communities it serves. This commitment manifests in a culture that values learning, development, and high standards of care and service, making OhioHealth a leader in the healthcare industry.

The role of Office Specialist at OhioHealth is integral to maintaining efficient patient flow and ensuring a positive experience for patients and visitors. This position primarily involves receptionist and clerical support duties aimed at managing patient appointments, verifying insurance, and providing essential administrative assistance to clinical staff. With a strong emphasis on customer service, organization, and communication skills, the Office Specialist serves as a critical point of contact for patients from the moment they enter the facility to the completion of their visit. The role requires proficiency with electronic medical record (EMR) systems, a proactive approach to problem-solving, and the ability to handle multiple tasks in a dynamic healthcare environment.

This full-time, day-shift position requires an individual who is highly motivated and dedicated to supporting both patients and healthcare providers. The Office Specialist will perform duties including greeting patients, verifying insurance details, collecting co-payments, managing patient records, answering multi-line phone systems, and providing clerical support such as handling disability forms, medical record releases, and insurance paperwork. The role also involves supporting office organization by managing supplies and ensuring cleanliness and functionality of office equipment. OhioHealth’s emphasis on safety, quality, and efficiency as a High Reliability Organization (HRO) means that the Office Specialist must maintain a focus on these principles in all responsibilities.

This role requires at least a high school diploma or GED, combined with one to two years of secretarial or healthcare administrative experience. The ability to adapt and grow within a supportive and educational environment is highly valued. OhioHealth’s commitment to equal opportunity employment reflects in its inclusive culture where diversity is respected and protected. As a part of the OhioHealth team, the Office Specialist will engage in continuous learning and contribute to a mission that prioritizes patient well-being and organizational excellence, making it an excellent career opportunity for those passionate about healthcare and administrative support.

Job Requirements

High school diploma or GED
one to two years secretarial or administrative experience in a healthcare setting
effective communication skills
proficiency with computers and electronic medical record systems
customer service orientation
ability to handle multiple tasks under pressure
attention to detail
willingness to participate in ongoing education and training
adherence to safety and quality standards as prescribed by a High Reliability Organization

Job Qualifications

High school diploma or GED
one to two years secretarial experience in healthcare or medical office or equivalent related experience
strong communication skills
proficient in computer usage including electronic medical records systems
highly organized and customer service oriented
ability to multi-task and prioritize workload efficiently
knowledge of insurance verification processes
familiarity with office equipment and clerical procedures

Job Duties

Greet patients at arrival for appointments and initiate appropriate paperwork
complete patient registration, insurance verification, and collection of co-payments and outstanding balances
establish patient payment plans and ensure accuracy of billing information
work electronic medical record queues to correct registration errors
perform electronic and manual insurance verification and process insurance paperwork
obtain pre-authorization from insurance companies when necessary
interact with physician offices and third parties to obtain required paperwork
update patient charts electronically or manually, obtain patient signatures on necessary documents, and file paperwork
notify clinical associates of patient arrivals
answer multi-line phone system, screen calls for office associates, and direct calls appropriately
provide general office and clerical support including faxing documentation, completion of disability and FMLA forms, attorney request letters, patient record releases, and industrial claim paperwork
work industrial claims in the electronic medical record system, attach requested dictation, add diagnosis allowances and authorization numbers
assist in keeping patient charts organized, including scanning and docutrack information into EMR
attend staff meetings and continuing education seminars
sort, distribute, and mail transcription as assigned
order and stock office supplies
ensure office equipment are clean and well-maintained
provide support to appropriate staff members as assigned