Physician Office Specialist

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $30,900.00 - $73,900.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Dental Insurance

Vision Insurance

Professional Development

employee wellness program

Job Description

OhioHealth is a prominent health system dedicated to providing comprehensive medical care while fostering an environment of wellness and partnership with patients. As a belief system as much as a healthcare provider, OhioHealth recognizes that wellness and sickness are intertwined throughout a person’s life journey. The organization emphasizes the importance of expert guidance in managing health and wellness, aligning every effort towards inspiring hope, encouraging growth, and achieving excellence for both its patients and employees. OhioHealth serves various communities with a commitment to quality, safety, and patient satisfaction, supporting health beyond traditional care by integrating innovative medical practices with compassionate service.\n\nThe role of Office Specialist at OhioHealth within the Ortho Trauma Grant department is a key position focused on ensuring seamless patient flow, delivering exceptional customer service, and facilitating administrative and clerical functions that support effective healthcare delivery. This full-time daytime position requires the Office Specialist to undertake multiple responsibilities including answering multi-line phones using advanced computerized systems, scheduling patient appointments via electronic medical records (EMR), verifying insurance details, collecting co-payments and outstanding balances, and maintaining accurate patient records. Strong communication skills, computer proficiency, and a meticulous organizational approach are essential to the role. Beyond front desk responsibilities, the Office Specialist supports various office functions such as handling insurance paperwork, filing necessary documentation for clinical and legal purposes, and assisting with industrial claims processing within the EMR system. The role is integral in maintaining operational efficiency through accurate data entry, patient registration, and continuous collaboration with healthcare providers and third-party payers.\n\nOhioHealth prides itself on fostering a highly motivated and customer-focused work environment that encourages continuous learning and professional development. Employees in this role attend staff meetings and participate in in-house education seminars to stay abreast of industry standards and enhance their skills. This position is well-suited for individuals with 1-2 years of secretarial or related healthcare experience who are eager to grow within a dynamic health system that values safety, quality, and efficiency. The employment type is full-time with a 40-hour workweek during daytime hours, offering a stable career path in a reputable healthcare organization. Prospective candidates who thrive in a people-centered, fast-paced setting and have a passion for contributing to community health are encouraged to join OhioHealth and be part of a team that makes a tangible difference every day.

Job Requirements

High school diploma or GED
1-2 years secretarial or related healthcare experience
proficiency with electronic medical record systems
strong computer knowledge and skills
excellent communication skills
customer service orientation
ability to work collaboratively in a team environment
attention to detail and organizational skills
ability to handle multi-line phone systems
knowledge of insurance and billing procedures

Job Qualifications

High school diploma or GED
1-2 years secretarial or related healthcare experience
proficiency in computer systems including electronic medical records
excellent communication skills
strong organizational skills
customer service oriented
ability to handle multi-line phone systems
knowledge of insurance verification processes
capable of managing sensitive patient information and documentation

Job Duties

Greet patients at arrival, initiate appropriate paperwork, complete patient registration and insurance verification
Collect patient insurance co-payments and outstanding balances, establish payment plans
Work electronic medical record work queues to correct registration errors
Obtain pre-authorization from insurance companies, process insurance paperwork
Update patient charts and obtain necessary patient signatures
Answer multi-line phone system, screen and direct calls
Provide general clerical support including faxing documentation, completing forms, and managing patient record releases
Assist with industrial claims processing including attaching dictations and authorizations
Maintain and organize patient charts, scan documents into EMR
Attend staff meetings and in-house education seminars
Sort, distribute, and mail transcription
Order and stock office supplies
Ensure cleanliness and maintenance of office equipment
Provide support to staff members as assigned