Phlebotomist/Lab Support Tech I - Outpatient Float, 40 hours, Mixed Shifts

UMass Memorial Health is a leading health system in Central Massachusetts, dedicated to exceptional patient care, academic excellence, and cutting-edge research. With over 20,000 employees, it is the premier healthcare provider in the region, offering a collaborative and supportive environment where every employee plays a crucial role in delivering quality healthcare services. The organization values respect, teamwork, and continuous improvement, making it a desirable workplace for healthcare professionals seeking to build a meaningful career. UMass Memorial Health is committed to diversity and inclusion, ensuring equal opportunities for all individuals regardless of their background or identity.

The Lab Support Technician I role at UMass Memorial Health is a vital position within the clinical laboratory team. This is a non-exempt, full-time position with a scheduled 40-hour workweek, operating primarily between 6:00 AM and 8:00 PM, including holiday and weekend rotations such as every third holiday and every third weekend. The hiring salary range for this role is between $15.75 and $28.35 per hour, with final offers depending on the candidate's experience, skills, qualifications, and internal equity considerations. Additionally, a signing bonus may be available, which will be discussed during the interview process.

In this multifaceted role, the Lab Support Technician I is responsible for direct interaction with patients, including warmly greeting and receiving them, assessing their needs, and directing them appropriately. Key duties include performing phlebotomy procedures such as blood collections across all age groups, blood cultures, EKGs, breath tests, MRSA and COVID swabbing, as well as heel sticks and PKU collections. This position requires proficiency in specimen collection, labeling, prioritization, transporting specimens, and maintaining organized work areas. The technician also supports computer and telephone communications, handles test order entries into hospital information systems, and troubleshoots any related technical issues. They must exhibit knowledge of specimen registration, resource utilization, and general laboratory duties, including maintaining inventory and using personal protective equipment properly.

Moreover, the Lab Support Technician I plays an essential role in emergency room support by managing supplies, training nursing staff, and ensuring timely patient draws. The role emphasizes the importance of applying age-specific competencies to provide effective and compassionate patient care, demonstrating age-appropriate communication skills and understanding growth and development stages. Versatility and adaptability are key traits for this position, as the technician must provide reliable coverage across multiple offsite locations and respond to varying workflow needs, including home draws and clerical support.

UMass Memorial Health seeks candidates with a high school diploma or equivalent and a valid driver’s license. Phlebotomy training and ASCP certification or eligibility are preferred but not strictly required. Experience in phlebotomy, computer proficiency, and strong English communication skills are also favored. The organization strongly encourages qualified applicants of all backgrounds to apply and is committed to accommodating individuals with disabilities during the hiring process. Joining UMass Memorial Health means becoming part of a respectful, inclusive workplace that values each person’s contribution and promotes professional growth and development.