Phlebotomist Team Leader

OneBlood is a leading blood collection and distribution organization dedicated to saving lives by providing a reliable supply of safe, high-quality blood and blood components to hospitals and patients. Operating across a wide geographic area, OneBlood focuses on community health, innovative donor services, and enhancing patient care. The organization prides itself on its commitment to excellence, safety, and donor experience. As a prominent healthcare service provider, OneBlood plays a critical role in responding to the needs of patients requiring transfusions and medical interventions influenced by blood donation advancements. The workforce is supported by a culture that encourages leadership, professional development, adherence to regulatory standards, and a respectful workplace environment. The company actively promotes inclusivity and equal employment opportunities for veterans, disabled individuals, and other protected groups.

The role of a Blood Collection Supervisor at OneBlood is multifaceted, requiring a combination of leadership, technical proficiency, and customer service skills. This position is instrumental in overseeing the collection process during blood drives or at fixed branch locations, ensuring that all procedures comply with organizational policies, FDA regulations, and AABB standards. The Blood Collection Supervisor leads a team of collection staff by providing instruction, guidance, and support to optimize donor experiences and maintain high operational standards. This includes managing schedules such as assigning meal and break periods to enhance workflow efficiency.

In addition to leadership responsibilities, supervisors perform phlebotomy and related collection procedures, accurately obtaining medical histories and vital signs from donors or patients. They are responsible for detailed record-keeping, reviewing donor records and regulated documents for accuracy at shift start and end, which is critical for maintaining compliance and traceability. The position also supports blood collection goals by assisting with donor recruitment efforts, focusing on potential apheresis and platelet candidates, and supporting strategic initiatives such as ALYX conversions and managing split rates.

Equipment readiness, supply availability, and troubleshooting are key components of the supervisor's responsibilities, ensuring that blood drives and operation sites are fully functional and compliant. Monitoring donor deferrals and the performance of the collection team allows supervisors to identify training requirements or equipment issues proactively. Strong communication skills are essential for maintaining excellent customer service and fostering professional interactions with both donors and donor recruitment staff, addressing any issues or concerns promptly.

For supervisors assigned to mobile units, an additional responsibility involves driving bloodmobiles or other collection vehicles safely to various collection sites, which requires special licensing and training. The role demands physical stamina for tasks involving the lifting, carrying, and operation of phlebotomy equipment, often in a fast-paced, dynamic environment. Flexibility to work varied schedules, including weekends, holidays, and overtime, is necessary to meet the operational demands of blood collection services.

Overall, the Blood Collection Supervisor is a vital link between the donors, collection staff, and the organization’s mission to save lives through blood donation. This role offers an opportunity for individuals passionate about healthcare, leadership, and community service to make a tangible difference. OneBlood provides a supportive and safety-conscious work environment that values the contribution of each team member, ensuring the continuity of life-saving blood supplies to those in need.