Pharmacy Solutions Architect

CareTria is a dynamic and innovative company dedicated to transforming healthcare experiences through advanced technology and customer-centric solutions. As a leader in the pharmacy sector, CareTria integrates cutting-edge digital and voice engagement platforms to enhance patient interactions and operational efficiency. This forward-thinking organization values passion, action, and focus, emphasizing these strengths as the cornerstone of its culture. By joining the CareTria team, you become part of a collaborative environment that fosters growth, innovation, and meaningful contributions to improving healthcare outcomes.

The Pharmacy Solutions Architect role at CareTria is a pivotal, strategic, and technical leadership position responsible for the design, implementation, and ongoing optimization of omnichannel unified customer engagement platforms. This remote role supports CareTria's Pharmacy Division with an expectation of up to 20 percent travel to corporate locations. The successful candidate will lead enterprise-grade voice and digital engagement initiatives ensuring scalability, resiliency, and compliance within a highly regulated environment.

As the strategic architect, this role demands a profound understanding of contact center technology ecosystems, including IVR, ACD platforms, cloud migration, and platform consolidation. The role partners across executive leadership and operational teams to deliver transformative customer experience initiatives such as IVR modernization and advanced analytics integration. CareTria highly values expertise in telephony platforms including NICE CXOne, Five9, Genesys, Avaya, Cisco, and Salesforce integrations, emphasizing a comprehensive knowledge of security, compliance (HIPAA, PCI, SOX), and disaster recovery protocols.

The architect will define and maintain the technology roadmap aligning with organizational goals, lead governance frameworks, and design intelligent omnichannel workflows that leverage API-driven integrations for personalized patient engagement. Responsibilities also extend to automating reporting, routing logic, and ensuring seamless integration between telephony, CRM (Salesforce), Workforce Management, and analytics engines. The role includes hands-on management of ticket triage processes, vendor and stakeholder relationships, and continuous improvement initiatives that drive cost efficiency and robust system performance.

CareTria offers a competitive salary range between $95,000 and $120,000 annually, complemented by a comprehensive benefits package including health, dental, and vision insurance, retirement plans, paid time off, paid parental leave, employee assistance programs, and opportunities for performance bonuses. This full-time position underlines CareTria's commitment to inclusivity and diversity as an Equal Opportunity Employer, with accommodations provided to enable individuals with disabilities to perform essential functions. Join CareTria to contribute to innovative pharmacy solutions that impact lives and shape the future of healthcare customer engagement.