Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Onboarding bonus
retention bonuses
Team member referral bonuses
Birthday bonus
competitive base pay
Holiday Bonuses
Holiday pay
Opportunities for advancement
Paid online training
personal development opportunities

Job Description

Dogtopia of Meridian North is a leading dog daycare facility committed to providing exceptional care and a fun, safe environment for dogs and their pet parents. As part of the Dogtopia franchise, this location exemplifies the brand's dedication to health, safety, and socialization, ensuring every dog has the Most Exciting Day Ever. Established with a focus on excellence and community engagement, Dogtopia of Meridian North goes beyond just daycare by sponsoring service dogs for veterans, supporting youth literacy programs, and fostering employment opportunities for adults with autism through its Dogtopia Foundation. The company culture emphasizes teamwork, respect, and care for both dogs and people, making it an ideal workplace for passionate dog lovers.

The Pet Parent Concierge role at Dogtopia of Meridian North is a dynamic, client-facing position perfect for individuals who thrive in a fast-paced, team-oriented environment and have a genuine love for dogs. This position serves as the first point of contact for pet parents, offering outstanding customer service while managing essential communications and scheduling. The role requires interacting with clients and their dogs, answering questions, providing tours, checking pets in and out, and educating clients about Dogtopia's services, memberships, and policies. It is designed to be fulfilling and engaging, combining customer service with dog care knowledge. Offering both part-time and full-time opportunities, the role provides flexible schedules and competitive pay with potential bonuses and incentives, including onboarding and retention bonuses. Employees enjoy unique perks such as bringing their own dog to work, ongoing training, and career development within the pet care industry. Dogtopia values safety, positivity, loyalty, and fun, encapsulated in their guiding principles known as Dogtopia-isms. Joining this team means contributing to a mission that enhances the joy of dog parenthood while fostering a supportive and inclusive workplace.

Job Requirements

  • Must love dogs
  • Customer service experience
  • Friendly
  • Strong attention to detail
  • Teamwork
  • Positive attitude
  • Able to multitask
  • Reliable attendance
  • Sales and scheduling experience is a bonus but not required

Job Qualifications

  • Customer service experience
  • Friendly demeanor
  • Strong attention to detail
  • Ability to multitask
  • Positive attitude
  • Teamwork skills
  • Sales and scheduling experience is a bonus but not required
  • Willingness to learn

Job Duties

  • Provide excellent customer service
  • Answer phones and emails
  • Greet pet parents
  • Answer pet parent questions and collect their information
  • Educate pet parents about Dogtopia and membership benefits
  • Schedule services and set up meet and greets
  • Check dogs in and out
  • Escort dogs to and from their pet parents
  • Give tours
  • Maintain a neat and organized environment

Job Criteria

Experience

Entry Level (1-2 years)


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