Job Overview
Benefits
Paid Weekly
Health Insurance
401k
Paid Time Off
employee discount
Tuition Assistance
Career Development
Job Description
PetSmart is a leading pet specialty retailer dedicated to providing a wide range of products, services, and solutions for pet parents and their beloved animals. With a presence spanning numerous locations, PetSmart is recognized for its commitment to the health, safety, and happiness of pets, while delivering exceptional customer service and fostering a culture centered around teamwork, growth, and mutual respect. As an organization, PetSmart emphasizes a values-based culture that encourages associates to connect, learn from one another, and grow professionally within a supportive environment. This approach not only enhances the experience for customers and their pets but also strengthens the company’s internal community, making it a workplace of choice for individuals passionate about animals and retail excellence.
At PetSmart, the role of Pet Groomer, also known as Pet Stylist for dog and/or cat grooming, is both rewarding and crucial to the company’s mission. This position involves delivering best-in-class grooming services, including bathing, brushing, nail trims, teeth cleaning, and sanitary care, ensuring each pet receives individualized attention to look and feel their best. The Pet Groomer plays an instrumental role in providing a positive experience for pet parents by engaging with them directly, offering health and wellness recommendations, answering questions, and facilitating seamless appointment scheduling and check-in/check-out processes. As such, this role combines technical grooming skills with strong interpersonal abilities.
In addition to the core grooming responsibilities, this position involves maintaining high standards of cleanliness, sanitation, and humane conditions within the grooming salon. Pet Groomers are responsible for quickly identifying any signs of illness or injury in pets and taking the appropriate actions, including facilitating veterinary care if necessary. This ensures that safety and wellness are prioritized at all times. Groomers also contribute to salon sales by recommending additional products and services, helping to meet store sales targets while enriching the overall customer experience.
PetSmart offers a comprehensive benefits package that supports associates' well-being and professional growth, such as paid weekly wages, health and wellness benefits, 401k retirement plans with company match, paid time off for full-time employees, associate discounts, tuition assistance, career pathing opportunities, and development programs. The company maintains an inclusive workplace where diversity is celebrated, and all associates are encouraged to bring their unique perspectives to the team. Each Pet Groomer plays a vital role in creating memorable moments for pet families and enhancing the lives of pets while advancing their career in a dynamic retail environment that truly values pets and their humans.
Overall, working as a Pet Groomer at PetSmart means joining a passionate team that strives to make a meaningful impact every day by doing anything for pets. This role is ideal for individuals with a love for animals, strong grooming skills, the ability to work well under pressure, and a commitment to providing excellent customer service. It offers the chance to be part of a supportive culture that promotes personal and career development, while contributing to the care and enjoyment of pets and their owners.
At PetSmart, the role of Pet Groomer, also known as Pet Stylist for dog and/or cat grooming, is both rewarding and crucial to the company’s mission. This position involves delivering best-in-class grooming services, including bathing, brushing, nail trims, teeth cleaning, and sanitary care, ensuring each pet receives individualized attention to look and feel their best. The Pet Groomer plays an instrumental role in providing a positive experience for pet parents by engaging with them directly, offering health and wellness recommendations, answering questions, and facilitating seamless appointment scheduling and check-in/check-out processes. As such, this role combines technical grooming skills with strong interpersonal abilities.
In addition to the core grooming responsibilities, this position involves maintaining high standards of cleanliness, sanitation, and humane conditions within the grooming salon. Pet Groomers are responsible for quickly identifying any signs of illness or injury in pets and taking the appropriate actions, including facilitating veterinary care if necessary. This ensures that safety and wellness are prioritized at all times. Groomers also contribute to salon sales by recommending additional products and services, helping to meet store sales targets while enriching the overall customer experience.
PetSmart offers a comprehensive benefits package that supports associates' well-being and professional growth, such as paid weekly wages, health and wellness benefits, 401k retirement plans with company match, paid time off for full-time employees, associate discounts, tuition assistance, career pathing opportunities, and development programs. The company maintains an inclusive workplace where diversity is celebrated, and all associates are encouraged to bring their unique perspectives to the team. Each Pet Groomer plays a vital role in creating memorable moments for pet families and enhancing the lives of pets while advancing their career in a dynamic retail environment that truly values pets and their humans.
Overall, working as a Pet Groomer at PetSmart means joining a passionate team that strives to make a meaningful impact every day by doing anything for pets. This role is ideal for individuals with a love for animals, strong grooming skills, the ability to work well under pressure, and a commitment to providing excellent customer service. It offers the chance to be part of a supportive culture that promotes personal and career development, while contributing to the care and enjoyment of pets and their owners.
Job Requirements
- Must be over the age of 18 (except in Montana or where otherwise required by local or state law)
- Prior grooming experience or completion of PetSmart’s Salon Academy training
- Ability to stand, walk, climb a ladder, and use hands to handle, feel, hold, write
- Ability to frequently reach with hands and arms, stoop, kneel, crouch, talk and hear
- Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds
- Must be able to work evenings, weekends, and holidays as needed
- Ability to maintain composure under pressure
- Must follow all company policies and procedures
- Reasonable accommodations will be provided for individuals with disabilities
- Flexibility to assist in other departments as required
Job Qualifications
- Prior grooming experience or 6 months of experience in the Stylist in Training job with successful completion of PetSmart’s Salon Academy training and safety certification program or passes the salon technical evaluation
- Proficiency in computer applications
- Ability to react under pressure and maintain composure
- Flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Strong organizational skills and attention to detail and safety measures
- Strong written and verbal communication skills
Job Duties
- Independently performs full menu of bath, brush and grooming services and standalone services such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart’s bathing standards and procedures
- Recommends additional health and wellness solutions with pet parents based on pet’s needs
- Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register
- Greets pet parents, answers their questions and assists with making reservations in the salon
- Conducts salon appointment reminder calls, maintains client records and consults with pet parents on services offered
- Performs check-in and check-out procedures for grooming appointments, including applicable paperwork and rebooking
- Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics
- Recommends, informs, and sells merchandise and services
- Maintains the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area, by performing maintenance throughout the day including end of day cleaning in accordance with the maintenance checklist
- Responsible for taking immediate action when a sick/injured pet is identified in the store
- transport to the vet as needed
- Assists and works in other departments as required
- Other duties may be assigned
- Participates in our culture of Belonging and Recognition
- Follows all Company Policies and Procedures
Job Location
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