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Personal Valet - Casa Palmero (On Call)

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $21.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive pay
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
Paid Time Off

Job Description

Pebble Beach Company, headquartered in Pebble Beach, California, is a renowned hospitality and resort enterprise that operates some of the most prestigious properties and golf courses in the United States. The company owns and manages the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. Pebble Beach Company is known for its commitment to excellence and luxury, offering guests an unparalleled experience in terms of service, accommodations, and recreational activities. The company also oversees five celebrated golf courses, such as Pebble Beach Golf Links, the host of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and The Hay, a Tiger Woods-designed short course. Beyond golf, Pebble Beach Company manages scenic drives, spa facilities, dining, and retail experiences that cater to a discerning clientele. The company regularly hosts world-class events like the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, and Pebble Beach Food & Wine, further solidifying its position as a leader in luxury hospitality.

The Personal Valet position at Pebble Beach Company plays a crucial role in delivering exceptional guest service throughout their stay. This multifaceted role combines elements of concierge service, front desk operations, transportation, bell and valet services, as well as bartending, reflecting the high standards expected in a five-star, five-diamond hospitality environment. The Personal Valet is responsible for greeting guests with polished manners and ensuring their comfort from the moment they arrive until their departure. Duties include assisting guests with check-in and check-out, managing luggage with care and safety, bartending and hosting cocktail receptions, and delivering meals and messages to guest rooms. Additionally, this role requires transporting guests to various local destinations including the airport, handling parking logistics, and maintaining company vehicles in excellent condition. The valet must also be knowledgeable about the resort's daily activities and local attractions to provide informative and personalized recommendations. This position demands a keen attention to detail, superior service skills, and the ability to multitask effectively. The employment type is full-time with competitive compensation starting at $21.00 per hour plus service charges. The Personal Valet is a vital ambassador for Pebble Beach Company, embodying its commitment to world-class hospitality and exceptional guest experiences, making it an ideal career opportunity for individuals passionate about luxury service and guest relations.

Job Requirements

  • High school diploma or equivalent
  • Valid California driver's license with current DMV printout
  • Food safety certification
  • TIPS certification
  • Polished manners and interpersonal skills
  • Ability to handle luggage safely
  • Attention to detail
  • Superior service skills
  • Multi-tasking abilities
  • Problem-solving skills

Job Qualifications

  • Polished manners and interpersonal skills
  • Attention to detail and superior service skills
  • Ability to multitask and problem-solve effectively
  • Food safety and TIPS certifications
  • Valid California driver's license
  • High school diploma or equivalent
  • Experience in hospitality or customer service preferred

Job Duties

  • Greet the guests and check them in/out of their rooms
  • Bartend and host nightly cocktail receptions
  • Prepare and deliver continental breakfast in the morning
  • Walk through entire property and remove any dirty dishes or ashtrays
  • Check fireplaces and add wood when necessary
  • Coordinate guests' deliveries
  • Assist guests with storage, loading, unloading and safe handling of luggage
  • Move guest luggage to and from room
  • Direct parking and traffic at front entrance to ensure safety and security
  • Park and retrieve guests' cars
  • Use guests' names and recognize return guests whenever possible
  • Answer questions and provide information on daily functions taking place at the resort
  • Assist Manager on Duty in an emergency such as directing guests to evacuation areas
  • Make deliveries to rooms including packages, laundry and messages
  • Deliver ice to room at check-in
  • Provide information on all local activities, attractions, restaurants and lounges
  • Assist guests with all aspects of desk service including fax operations, package sending and receiving procedures, car rental procedures and proper posting procedures
  • Transport guests between properties and off property to local destinations such as the airport
  • Pick-up and deliver items as directed
  • Maintain cars in a clean and well serviced manner
  • Take cars to be washed and filled with gas
  • Report mechanical problems immediately
  • Comply with all Pebble Beach Company safety and health policies and procedures

Job Criteria

Experience

Entry Level (1-2 years)


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