Job Overview
Compensation
Hourly
Range $20.00 - $24.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401(k) Plan
Paid Time Off
employee bonuses
Job Description
HUB International Limited is one of the world’s largest insurance brokerage firms, specializing in providing tailored insurance solutions and unmatched advocacy to businesses and individuals alike. With a dynamic team of professionals spanning across North America, HUB is recognized for its commitment to excellence, innovation, and personalized client service. The company’s rich history of enabling clients to protect what matters most with comprehensive insurance plans has made HUB a trusted advisor in the industry. At HUB, the focus is on delivering peace of mind through a client-centered approach that combines deep industry expertise with entrepreneurial leadership, allowing for customized solutions that adapt to clients’ evolving needs. HUB’s culture promotes growth, teamwork, and continuous development, making it a sought-after workplace for professionals seeking long-term career success in the insurance domain.
The Personal Lines Concierge role at HUB is a critical frontline position, serving as the initial point of contact for clients with personal insurance inquiries. The Concierge acts as a vital link between clients and the resources they need, including Account Managers, Senior Account Managers, and carrier service centers. This position requires managing a high volume of inbound communications across various channels, assessing and directing client requests efficiently while maintaining excellent customer service standards. The role demands exceptional organizational skills, multitasking ability, and strong interpersonal communication. Working under the guidance of account management teams, the Personal Lines Concierge supports coverage during busy periods or absences, processes change requests, and maintains accurate data within agency management systems such as EPIC. The role offers the opportunity to develop insurance knowledge, especially through obtaining the Property & Casualty (P&C) Insurance Producer License within 90 days of employment, which is a condition of continued employment. This position is ideally suited for motivated individuals looking to build a career in insurance within a supportive and growth-oriented environment.
Compensation for this role ranges from $20 to $24 per hour, dependent on geographic location, skills, experience, and specific job responsibilities. HUB International offers a comprehensive benefits package including health, dental, vision, life, and disability insurance, flexible spending accounts, 401(k) plans, paid time off, and potential bonuses and commissions, reflective of the company’s commitment to employee well-being and professional advancement. Joining HUB International as a Personal Lines Concierge means becoming part of a diverse and inclusive workplace that values equal opportunity and supports employees with reasonable accommodations as needed to perform their jobs effectively. The role requires no travel and demands a professional demeanor capable of handling difficult or emotional client situations with tact and efficiency. Overall, this position offers a unique blend of client interaction, administrative skills, and industry knowledge development within a respected insurance brokerage firm.
The Personal Lines Concierge role at HUB is a critical frontline position, serving as the initial point of contact for clients with personal insurance inquiries. The Concierge acts as a vital link between clients and the resources they need, including Account Managers, Senior Account Managers, and carrier service centers. This position requires managing a high volume of inbound communications across various channels, assessing and directing client requests efficiently while maintaining excellent customer service standards. The role demands exceptional organizational skills, multitasking ability, and strong interpersonal communication. Working under the guidance of account management teams, the Personal Lines Concierge supports coverage during busy periods or absences, processes change requests, and maintains accurate data within agency management systems such as EPIC. The role offers the opportunity to develop insurance knowledge, especially through obtaining the Property & Casualty (P&C) Insurance Producer License within 90 days of employment, which is a condition of continued employment. This position is ideally suited for motivated individuals looking to build a career in insurance within a supportive and growth-oriented environment.
Compensation for this role ranges from $20 to $24 per hour, dependent on geographic location, skills, experience, and specific job responsibilities. HUB International offers a comprehensive benefits package including health, dental, vision, life, and disability insurance, flexible spending accounts, 401(k) plans, paid time off, and potential bonuses and commissions, reflective of the company’s commitment to employee well-being and professional advancement. Joining HUB International as a Personal Lines Concierge means becoming part of a diverse and inclusive workplace that values equal opportunity and supports employees with reasonable accommodations as needed to perform their jobs effectively. The role requires no travel and demands a professional demeanor capable of handling difficult or emotional client situations with tact and efficiency. Overall, this position offers a unique blend of client interaction, administrative skills, and industry knowledge development within a respected insurance brokerage firm.
Job Requirements
- High school diploma or equivalent
- Ability to obtain P&C Insurance Producer License within 90 days of employment
- 1-2 years of relevant experience preferred
- Previous experience in office or call center environment
- Strong interpersonal and communication skills
- Proficiency with Microsoft Office suite and related software
- Ability to manage high-volume client communications
- Capacity to multitask and maintain attention to detail
- Professional and confident demeanor
- Ability to handle difficult customer situations with tact and professionalism
Job Qualifications
- High school or equivalent
- P&C Insurance Producer License required within 90 days of start
- Previous office or call center experience strongly preferred
- Experience managing high-volume phone queues
- Exceptional customer service skills
- Excellent organizational, interpersonal, and communication skills
- Proven ability of working in a successful team environment
- Strong data entry skills
- Ability to multitask effectively including navigating multiple systems simultaneously while managing live client interactions
- Strong attention to detail
- Proficient in Microsoft Word, Excel, Outlook, Teams, and internet utilization
- Confidence and demeanor to effectively interact with all levels within the organization
- Ability to handle difficult or emotional customer situations promptly and professionally
- Applied Agency Management System (EPIC) experience preferred
Job Duties
- Receive and distribute high-volume inbound client contacts across multiple channels
- Assess client needs and route to the appropriate resource with context and continuity
- Provide coverage and distribution support during account manager absences or high volume periods
- Communicate with company personnel regarding the client’s needs and/or issues
- Process change requests as specified by the account manager
- Input and maintain data in the agency management system as required
- Responsible for scanning and attaching communications and documents as required
- Perform other duties and projects as assigned
Job Criteria
Experience
No experience required
Job Location
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