Personal Lines Concierge

HUB International Limited is one of the world's largest insurance brokerage firms, dedicated to advising businesses and individuals on managing risks and preparing for unforeseen circumstances. Established as a leader in the insurance industry, HUB offers tailored insurance solutions designed to provide clients with peace of mind, ensuring that their most valuable assets and interests are protected. The company is recognized for its unrelenting advocacy and commitment to customer-centric service, empowering clients with control over their insurance needs through innovative strategies and deep expertise. With a growing team of professionals across North America, HUB represents a unique aggregation of entrepreneurs and industry leaders who are widely acknowledged for their excellence in the insurance community. The company’s extensive network includes over 450 offices, allowing it to serve a broad range of clients effectively and efficiently, while fostering a collaborative and supportive work environment for employees.

The role of Personal Lines Concierge at HUB International Limited is a vital frontline position focused on delivering excellent client service for personal lines insurance clients. This position acts as the first point of contact, handling high volumes of inbound client calls and written inquiries. The Personal Lines Concierge is responsible for triaging and routing client communications to the appropriate resource—whether that be the account management team, the carrier service center, or another department best suited to address the client's needs. By working closely with Account Managers and Senior Account Managers, the Concierge aids in maintaining seamless communication and continuity, ensuring clients receive prompt and professional responses to their requests.

The successful candidate will be adept at managing multiple tasks simultaneously, maintaining detailed records, processing change requests, and supporting account managers during busy periods or absences. This role requires excellent interpersonal and communication skills, a strong attention to detail, and the ability to use various software platforms effectively. HUB International places a high value on teamwork, and the Personal Lines Concierge will be an essential part of this dynamic environment, contributing to an excellent customer experience and efficient operations.

Employment type for this position is full-time, with an expected salary range of $20 to $24 per hour depending on factors such as geographic location, skill set, and experience. HUB offers a comprehensive compensation package, including various benefits designed to support employee well-being and career development. This opportunity is ideal for individuals seeking a challenging yet supportive role within a leading insurance broker where they can grow professionally and contribute meaningfully to client satisfaction and company success. HUB International Limited is committed to equal opportunity employment and maintains a workplace culture that values diversity, inclusion, and fairness.