Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $41.00
Work Schedule
Standard Hours
Benefits
Access to pay when needed through DailyPay
medical insurance coverage
mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off
Go Hilton travel program offering 100 nights of discounted travel
Parental leave
Debt-Free Education through partnership with Guild Education
401k plan with company match
Employee stock purchase program (ESPP)
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Job Description
Waldorf Astoria New York is an iconic luxury hotel located in the heart of New York City, known worldwide for its unparalleled elegance, rich history, and exceptional service. Recently undergoing a transformative restoration, the Waldorf Astoria New York is poised to reignite its magnetic allure by embracing a fresh, modern expression of its authentic legacy. Combining its historic charm with new contemporary features, the hotel offers 375 beautifully appointed rooms, 40,000 square feet of versatile event space, holistic spa and wellness programming, and a celebrated partnership with a celebrity chef, making it a destination for discerning travelers seeking refined and... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience as a concierge in New York City luxury hotels
- Proven track record of personalized VIP service
- Strong knowledge of New York City luxury lifestyle and exclusive venues
- Excellent communication and interpersonal skills
- Ability to work discreetly with high-profile guests
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Prior experience as a concierge in New York City, ideally within a prestigious luxury hotel
- Proven ability to provide exceptional, personalized service to VIPs and high-profile guests
- Expertise in researching guests' preferences and crafting customized itineraries based on individual needs and desires
- Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences
- Commitment to delivering service that meets and exceeds Forbes 5-Star standards
- Excellent communication and interpersonal skills with the ability to build lasting relationships with guests
- Proactive approach, anticipating guest needs and delivering anticipatory service
Job Duties
- Providing expert information, personalized recommendations, and making bookings for guest inquiries including directions, hotel services, transportation, travel arrangements, and dining reservations
- Assisting with VIP guest check-in and ensuring that their needs are met with discretion and precision
- Crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay
- Proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest's interests
- Responding to special requests, including arrangements for medical services, childcare, and personalized gifts
- Assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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