Personal Concierge - Waldorf Astoria Beverly Hills

Waldorf Astoria Beverly Hills is a premier luxury hotel situated in the heart of Beverly Hills, renowned for its impeccable service and elegant accommodations. As part of the prestigious Waldorf Astoria brand, which is known worldwide for its legacy of excellence and sophistication, this property offers guests an unforgettable experience combining classic luxury with modern amenities. The hotel boasts 170 exquisitely designed rooms, 6,300 square feet of banquet space, and four distinguished dining outlets, including a new Italian Tuscan Steakhouse, a rooftop restaurant, a lobby lounge, and premium in-room dining services. It is a Forbes 5-Star and AAA 5-Diamond rated establishment, reinforcing its position as a leader in the luxury hospitality market. The hotel’s devotion to creating meaningful guest experiences is further emphasized by its commitment to the local community and dedication to the personal growth of its team members.

The role of the Personal Concierge at Waldorf Astoria Beverly Hills is an integral one, positioned within the Front Office Team. This full-time position requires exceptional hospitality skills and a genuine passion for creating personalized, memorable guest experiences. The Personal Concierge administers and supervises all True Waldorf Service (TWS) arrivals, ensuring that every guest encounter is characterized by utmost courtesy, professionalism, and a distinct sense of attentiveness. Acting as the first impression of the hotel, the Personal Concierge reaches out to guests prior to their arrival to understand and prepare for their specific needs, creating an environment that truly feels like "we’ve been expecting you." This proactive approach distinguishes Waldorf Astoria’s service and elevates the stay of every guest.

Among the varied responsibilities, the Personal Concierge welcomes guests with warmth, assists with check-in procedures, handles concierge services, and provides luggage and door assistance. They also offer unpacking services and welcome beverages, all aimed at delivering a seamless and luxurious guest experience. Beyond these tasks, the Personal Concierge is expected to exude the highest level of service professionalism by combining their instinctive hospitality skills with expert knowledge of the hotel’s amenities and the local area. This role requires flexibility as it involves working various shifts, including overnights, and demands availability on weekdays, weekends, and holidays.

Compensation for this role starts at $30.12 per hour, with an increase to 90% of this rate after nine months, as outlined by the collective bargaining agreement. The position is part of the Local 11 Union, which necessitates open availability without the ability to accommodate schedule restrictions. Hours and schedules are influenced by seniority and business needs, which may result in varied weekly hours until seniority is attained. Waldorf Astoria Beverly Hills values hospitality as a core principle, emphasizing integrity, leadership, teamwork, ownership, accountability, and an urgent focus on delivering exceptional service in every guest interaction. This is an opportunity for those who aspire to build a rewarding career within a world-renowned luxury hotel brand committed to excellence, community impact, and team member fulfillment.