Personal Concierge - The Waldorf Astoria New York

Waldorf Astoria New York is a legendary luxury hotel that has undergone a transformative restoration to reignite its iconic elegance and world-renowned hospitality. Situated in the heart of New York City, this hotel blends a modern expression of its rich, authentic legacy with an incomparable commitment to providing guests with an exceptional environment. Featuring 375 stately rooms, 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnerships, Waldorf Astoria New York represents the epitome of luxury accommodation and bespoke guest services. As part of the globally recognized Waldorf Astoria Hotels & Resorts brand, it reflects the culture and history of one of the most extraordinary cities in the world, New York City.

The position of Personal Concierge at Waldorf Astoria New York offers an unparalleled opportunity to be part of a team that embodies True Waldorf Service, which is rooted in personalized attention and creating unforgettable experiences for discerning travelers. This full-time role involves a variety of responsibilities aimed at ensuring every guest’s stay is impeccable and tailored to their unique needs. The Personal Concierge is tasked with enhancing the guests' experience by providing expert information, personalized recommendations, and managing bespoke itineraries, all while anticipating guest needs and exceeding Forbes 5-Star standards.

Operating within a highly prestigious environment, the Personal Concierge will engage proactively with guests, including VIPs and high-profile individuals, delivering ultra-personalized assistance that covers everything from dining and transportation to exclusive events and unique experiences. The role also requires anticipation and fulfillment of special requests, facilitating seamless VIP service and promoting the hotel's esteemed amenities and marketing programs.

Working at Waldorf Astoria New York means being part of a celebrated hospitality culture that values integrity, leadership, teamwork, ownership, and a sense of urgency. This dynamic role demands flexibility in availability, including weekdays, weekends, and holidays, as it is part of the Local 6 Union with varying schedules based on seniority and business needs. Full-time hours are not guaranteed, and the position requires open availability with a commitment to maintaining the highest level of guest service excellence.

Joining Waldorf Astoria New York as a Personal Concierge not only means contributing to elevating the legendary guest experience but also becoming a vital part of a team dedicated to spreading the light and warmth of hospitality. The Hilton family, which owns Waldorf Astoria, is known for investing in the wellbeing of its team members through numerous benefits including travel perks, financial security programs, mental health resources, and generous paid time off. Candidates in this role will embrace the opportunity to brighten guests' days and create memorable stays by offering personalized, anticipatory, and unmatched guest services in one of the world's most prestigious hotel environments.