Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Hilton is a world-renowned leader in the hospitality industry, recognized globally for its unwavering commitment to providing exceptional guest experiences. Established in 1919, Hilton has built a legacy of innovation, quality, and outstanding service that spans a diverse portfolio of hotels, resorts, and extended-stay suites. As a global hospitality company, Hilton caters to business and leisure travelers alike, delivering a seamless blend of comfort, luxury, and value across its many distinguished brands. The company’s vision of "filling the earth with the light and warmth of hospitality" drives every aspect of its operation and unites its dedicated team members in a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
- Professional appearance and demeanor
- Basic computer skills
Job Qualifications
- Demonstrated hospitality skills
- Ability to work effectively in a team
- Strong communication and interpersonal skills
- Proactive in addressing guest needs
- Experience in customer service or hospitality preferred
- Ability to manage multiple tasks efficiently
- Knowledge of hotel operations
Job Duties
- Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time
- Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction
- Provide a warm and personal welcome experience to guests
- Completes the pre-registration and registration process for all TWS guests
- Escorts guest to guestroom and provide orientation of room services/amenities offered
- Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence
- Independently owns VIP groups to coordinate all requests, in-room amenities, rooming lists, and special billing requirements
- Supports Front Desk business volumes and assist with guest registration, requests, and check-out services
- Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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