Personal Banker

Nixa, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.55 - $25.05

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Job Description

Commerce Bank is a well-established financial institution with a rich history spanning over 160 years. Known for its unwavering commitment to customers and communities, Commerce Bank has consistently strived to provide exceptional financial services that promote safety and success. The bank prioritizes its people, both within the communities it serves and among its employees, fostering a culture that supports growth, learning, and relationship building. Commerce Bank recognizes its employees as its greatest asset, which is reflected in the supportive environment it nurtures, offering opportunities for career advancement and personal development. The organization’s award-winning culture is a testament to its dedication to excellence, teamwork, and the well-being of its workforce. With comprehensive resources and training programs, employees are empowered to grow into their best selves, ensuring the bank maintains its reputation as a trusted financial partner in the retail banking industry.

This particular role is for a Personal Banker at the Nixa, Missouri location, offering an hourly wage between $20.55 and $25.05, commensurate with experience, skills, and competencies. In this role, Personal Bankers act as key ambassadors for the Commerce Bank brand, representing the bank in all interactions with customers and colleagues. The position is full-time and offers a dynamic work schedule, including Monday through Friday and rotating Saturdays. Personal Bankers develop and maintain meaningful relationships with customers to understand their financial needs and recommend appropriate banking products and services. This role involves active customer engagement both in person and over the phone, with a strong focus on sales and personalized service. Personal Bankers at Commerce Bank play an integral role in achieving individual and team sales goals while ensuring compliance with banking policies and regulatory requirements. The position also provides an opportunity to participate in a quarterly incentive program, allowing Personal Bankers to earn beyond their base pay based on performance. The successful candidate will benefit from the bank’s dedication to employee recognition, career development, and a comprehensive benefits package. Overall, the Personal Banker role at Commerce Bank is ideal for motivated, organized individuals with strong communication skills who are passionate about helping customers improve their financial health and achieve their goals.

Job Requirements

High school diploma or equivalent combination of education and experience required
1+ years sales or customer service experience required
Ability to meet personal and branch sales and customer services expectations
Proficient with Microsoft Word, Excel and Outlook
Strong sales skills
Motivated and organized self-starter
Excellent written, verbal and interpersonal communication skills
Ability to remain adaptable to a variety of situations with an optimistic outlook

Job Qualifications

High school diploma or equivalent combination of education and experience
1+ years sales or customer service experience
Experience working in an environment with individual and team sales goals preferred
Strong sales skills with the ability to provide an excellent customer experience
Motivated and organized self-starter with strong attention to detail
Team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable to a variety of situations with an optimistic outlook

Job Duties

Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
Identify complex financial needs and refer customers to bank specialists when appropriate
Perform other duties as assigned
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified