Personal Banker

St. Louis, MO, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.55 - $25.05

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Job Description

Commerce Bank is a well-established financial institution with a rich history of over 160 years, dedicated to helping individuals and businesses achieve financial safety and success. As a part of this reputable bank, the work culture prioritizes people, both within the communities it serves and among its own employees. The bank offers a supportive environment filled with opportunities for continuous learning, growth, and relationship-building. Commerce Bank values its employees as its greatest investment and fosters a culture where every individual can thrive and deliver their best. The bank has earned recognition for creating an award-winning workplace culture, emphasizing the importance of people in its ongoing success.

The role of Personal Banker at Commerce Bank, located in the Vandeventer branch, is an excellent opportunity for individuals passionate about helping customers improve their financial well-being. This position offers a part-time schedule with competitive hourly compensation ranging from $20.55 to $25.05, based on relevant experience, skills, and competencies. Personal Bankers serve as vital ambassadors of the Commerce Bank brand, establishing and nurturing strong relationships not only with customers but also with colleagues and other departments within the bank. The position involves uncovering customers' financial needs through thoughtful conversations and offering tailored solutions that support their financial goals.

In this role, Personal Bankers receive comprehensive training, resources, and tools needed to excel, along with chances to advance their careers within Commerce Bank. They provide exceptional customer service both face-to-face and over the phone, actively listening to understand customers’ unique requirements. Personal Bankers educate customers on various retail banking products and digital solutions designed to enhance financial health and wellness. Accurate and efficient handling of financial transactions is critical, always adhering to policies, procedures, and regulatory standards. The role also involves identifying more complex customer financial needs and referring them to specialized banking advisors when necessary. Personal Bankers benefit from a supportive, team-oriented environment and the potential to earn additional income through quarterly incentive programs tied to performance goals.

Working hours are Monday through Friday from 8:15 AM to 5:15 PM, and Saturdays from 8:45 AM to 12:15 PM, making it suitable for candidates seeking part-time employment. This role offers a dynamic blend of customer interaction, financial advisory, and sales elements, making it an ideal fit for individuals who thrive in client-focused, goal-oriented settings. Commerce Bank values motivated, organized professionals with strong communication, sales, and interpersonal skills who are eager to contribute meaningfully to both the customer experience and the bank’s success.

Job Requirements

High school diploma or equivalent
1+ years sales or customer service experience
Ability to meet personal and branch sales and customer services expectations
Strong sales skills
Motivated and organized self-starter
Excellent written and verbal communication skills
Ability to manage multiple priorities
Proficiency in Microsoft Word, Excel and Outlook

Job Qualifications

High school diploma or equivalent combination of education and experience
1+ years sales or customer service experience
Experience working in an environment with individual and team sales goals preferred
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values
Proficient with Microsoft Word, Excel and Outlook

Job Duties

Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
Identify complex financial needs and refer customers to bank specialists when appropriate
Perform other duties as assigned