Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $130,000.00 - $400,000.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Paid vacation
Paid holidays
paid sick days
Paid meal breaks
Year-end bonus
Career advancement opportunities
Job Description
Excellence Services LLC is a distinguished privately-owned company specializing in providing luxury service exclusively to high-net-worth (HNW) families. The company is committed to helping its clients enjoy a life of comfort and distinction, while simultaneously promoting the success and growth of its employees. With a focus on exclusivity, discretion, and the highest standards of service, Excellence Services LLC supports a prestigious household in Atherton, CA, offering a unique environment where professionals can thrive and make a significant impact.
This role of Personal Assistant Manager at Excellence Services LLC is a rare opportunity to join an elite private household and lead its daily operations with excellence and dedication. As a key leadership position, the Personal Assistant Manager will oversee all aspects of household management, ensuring that every detail aligns with the high expectations of the principals. The role demands exceptional organizational skills, strategic thinking, and a passion for delivering the finest service. It involves managing a talented team of Personal Assistants, coordinating vendor relationships, maintaining property standards, and ensuring smooth administration within a complex and dynamic environment.
The successful candidate will be responsible for recruiting, training, and evaluating the household staff to cultivate a team culture that values collaboration and outstanding performance. Vendor and supplier management will require negotiation skills and a sharp eye for quality and cost optimization. Property management tasks include scheduling inspections and maintenance plans to protect the estate’s value and prevent issues before they arise.
Communication within this role is critical, as it entails streamlining exchanges with the principals and maintaining organized, secure records through modern tools like G-suite. Additionally, the Personal Assistant Manager will coordinate personal errands and transportation, automate routine tasks to prioritize significant needs, and develop contingency plans for handling urgent requests such as last-minute travel or event changes.
Maintaining confidentiality and ethical standards is paramount in this position. The manager will enforce rigorous privacy protocols and ensure that all household staff are trained and compliant. Furthermore, the role involves optimizing document and data management systems for accuracy, security, and efficiency. This comprehensive approach guarantees that the household operates not only smoothly but also with utmost integrity and discretion.
The position is full-time, requiring availability typically from 9 am to 5:30 pm Monday through Friday, with flexibility for on-call support as needed. Compensation is highly competitive, ranging from $130,000 to $400,000 per year depending on experience, along with a discretionary year-end bonus of up to 20%. Benefits include health insurance, paid vacation, holidays, sick days, paid meal breaks, and regular performance reviews with meaningful opportunities for career advancement.
This role is perfect for a seasoned professional with at least five years of management experience in luxury hotels, family offices, or private estates, combined with a bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or a related field. The ideal candidate will demonstrate strong leadership, vendor management, organizational mastery, communication skills, and a commitment to confidentiality and ethical conduct.
Joining Excellence Services LLC as a Personal Assistant Manager means contributing to an elite environment where your strategic leadership can shape the success of one of the most prestigious households. The company values principals’ satisfaction, continuous learning, conscientiousness, dedication, accountability, independence, and resilience. If you are eager to make meaningful contributions while advancing your career in an inspiring and supportive setting, this is a remarkable chance to excel.
This role of Personal Assistant Manager at Excellence Services LLC is a rare opportunity to join an elite private household and lead its daily operations with excellence and dedication. As a key leadership position, the Personal Assistant Manager will oversee all aspects of household management, ensuring that every detail aligns with the high expectations of the principals. The role demands exceptional organizational skills, strategic thinking, and a passion for delivering the finest service. It involves managing a talented team of Personal Assistants, coordinating vendor relationships, maintaining property standards, and ensuring smooth administration within a complex and dynamic environment.
The successful candidate will be responsible for recruiting, training, and evaluating the household staff to cultivate a team culture that values collaboration and outstanding performance. Vendor and supplier management will require negotiation skills and a sharp eye for quality and cost optimization. Property management tasks include scheduling inspections and maintenance plans to protect the estate’s value and prevent issues before they arise.
Communication within this role is critical, as it entails streamlining exchanges with the principals and maintaining organized, secure records through modern tools like G-suite. Additionally, the Personal Assistant Manager will coordinate personal errands and transportation, automate routine tasks to prioritize significant needs, and develop contingency plans for handling urgent requests such as last-minute travel or event changes.
Maintaining confidentiality and ethical standards is paramount in this position. The manager will enforce rigorous privacy protocols and ensure that all household staff are trained and compliant. Furthermore, the role involves optimizing document and data management systems for accuracy, security, and efficiency. This comprehensive approach guarantees that the household operates not only smoothly but also with utmost integrity and discretion.
The position is full-time, requiring availability typically from 9 am to 5:30 pm Monday through Friday, with flexibility for on-call support as needed. Compensation is highly competitive, ranging from $130,000 to $400,000 per year depending on experience, along with a discretionary year-end bonus of up to 20%. Benefits include health insurance, paid vacation, holidays, sick days, paid meal breaks, and regular performance reviews with meaningful opportunities for career advancement.
This role is perfect for a seasoned professional with at least five years of management experience in luxury hotels, family offices, or private estates, combined with a bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or a related field. The ideal candidate will demonstrate strong leadership, vendor management, organizational mastery, communication skills, and a commitment to confidentiality and ethical conduct.
Joining Excellence Services LLC as a Personal Assistant Manager means contributing to an elite environment where your strategic leadership can shape the success of one of the most prestigious households. The company values principals’ satisfaction, continuous learning, conscientiousness, dedication, accountability, independence, and resilience. If you are eager to make meaningful contributions while advancing your career in an inspiring and supportive setting, this is a remarkable chance to excel.
Job Requirements
- Bachelor’s degree or higher preferred
- Minimum 5 years management experience in luxury service environments
- Proven leadership and team management skills
- Strong vendor negotiation and management abilities
- Excellent organizational and multitasking capabilities
- Advanced communication skills in English
- Proficiency with G-suite and related technology
- Ability to handle confidential information with discretion
- Availability for on-call support as needed
Job Qualifications
- Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred
- 5+ years in management roles within luxury hotels, family offices, or private estates
- Proven ability to lead teams optimize performance and inspire service excellence
- Expertise in managing complex vendor relationships with a focus on delivering value and quality
- Superior organizational skills able to handle multiple priorities with precision and foresight
- Strong written and verbal communication skills in English
- Skilled with G-suite, iPhone, MacBook, and property management tools
- Demonstrated ability to think strategically and implement solutions to complex challenges
- Strong commitment to privacy and ethical handling of sensitive matters
- Experience in high-end service environments or event management preferred
- Familiarity with global operations or cross-cultural teams preferred
Job Duties
- Recruit, train, and lead a team of Personal Assistants setting measurable performance goals to ensure exceptional service
- Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence
- Negotiate and manage vendor contracts establishing long-term partnerships to ensure high-quality service
- Monitor vendor performance against clear targets optimizing costs and refining processes
- Oversee estate maintenance through scheduled inspections and predictive maintenance plans
- Track upkeep milestones and implement improvements for operational efficiency
- Streamline communication with principals ensuring timely, accurate exchanges using tools like G-suite
- Manage documentation maintaining organized, secure records with regular process evaluations
- Coordinate errands and transportation automating routine tasks to prioritize high-value needs
- Set measurable goals for efficient, reliable service delivery
- Develop contingency plans for urgent requests such as last-minute travel or event changes
- Establish response benchmarks to ensure swift, systematic handling
- Enforce rigorous confidentiality protocols conducting regular audits to protect sensitive information
- Train staff on ethical standards to uphold the household’s trust
- Optimize document and data systems automating tasks like filing and retrieval for secure, accessible records
- Implement process improvements to ensure accuracy and efficiency
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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