Per Diem Resident Services Associate

Lathrop Community is a distinguished retirement community rooted in Quaker values, dedicated to providing an enriching and supportive environment for seniors residing in Northampton and Easthampton, Massachusetts. With a deep commitment to enhancing the experience of aging, Lathrop fosters a warm, inclusive, and engaging atmosphere that respects the dignity and independence of each resident. The community prides itself on offering a broad spectrum of services, including wellness programs, social activities, and personalized assistance, all designed to promote holistic well-being and an active lifestyle among its residents. The organization is well-known for its compassionate approach, holistic care, and the rich social environment it cultivates, setting a standard for senior living communities in the region.

The role of a Per Diem Resident Services Associate at Lathrop Community is vital to maintaining the quality of life and safety on the community’s campuses. This position focuses on providing concierge services and engagement programming, acting as a pivotal point of contact for residents, families, and guests. Offering a competitive hourly wage of $18-$19, this per diem role requires flexibility in scheduling, including three hours every Sunday dedicated to resident engagement activities. The Resident Services Associate is entrusted with responsibilities that range from greeting and assisting residents and visitors to facilitating and supporting various activities and events. Given the integral role the concierge desk plays in both customer service and security operations, the ideal candidate should display strong organizational capabilities, a professional yet warm demeanor, and the aptitude to remain composed during emergencies and high-pressure scenarios.

Being part of the resident services team means engaging directly with an aging population, providing essential support that enriches the residents’ daily experiences. The concierge duties extend beyond front desk tasks to include managing the main entrance, monitoring security, supporting administrative functions, and assisting with emergency evacuation procedures. Candidates will bring a blend of creativity, excellent communication skills, and a genuine care for the elderly, enabling them to contribute meaningfully to the vibrant community life and safety protocols of Lathrop. This role offers a unique opportunity to be an essential liaison between residents, families, and staff while playing a critical role in emergency preparedness and response. With shifts available across day, evening, and overnight times—including holidays and weekends—this position demands adaptability and a commitment to teamwork and resident-centered service.