Peoples Bank Customer Service Representative

Peoples Bank is a well-established community bank with a history spanning over 100 years. As a financial institution deeply rooted in the Pacific Northwest, Peoples Bank operates with a people-first philosophy that prioritizes honesty, integrity, respect, and commitment to serving the local communities it operates within. The bank's mission is to provide "A Higher Level of Service" that truly starts and ends with people, striving to be recognized not only as the best community bank but also as the best employer in the Pacific Northwest region. Through dedicated customer support, professional development opportunities, and a supportive workplace culture, Peoples Bank maintains a vibrant and respectful environment for both customers and employees.

This full-time Customer Service Representative position is located at the Everson Office in Everson, Washington, with office hours from Monday to Thursday, 9:00 am to 5:00 pm, and Friday from 9:00 am to 5:30 pm. The role requires working 36 hours per week, focusing on delivering high-quality customer service within a banking environment. As a Customer Service Representative at Peoples Bank, your primary responsibility is to provide both new and existing customers with exceptional service tailored to their banking needs. In this role, you will manage teller transactions, account maintenance, and customer inquiries with a precise attention to detail.

You will assess customer needs thoughtfully to recommend suitable banking products or services while conducting your duties in a professional, courteous, and friendly manner. The role entails close interaction with products such as checking accounts, savings, loans, and certificates of deposit, processing transactions accurately, and assisting customers with a variety of inquiries related to accounts, loans, debit cards, and transfers. Additionally, you will be expected to refer customers appropriately to banking partners when necessary, helping to ensure seamless access to the full range of Peoples Bank offerings.

Peoples Bank values enthusiastic, detail-oriented individuals who can multitask effectively and communicate well, both verbally and in writing. In addition to working within a dynamic team, the Customer Service Representative will have opportunities for career advancement and professional growth thanks to the supportive human resources team and ongoing development programs. The bank promotes a healthy work/life balance and includes benefits such as paid vacation, wellness days, community service time, and paid sick leave. Employees also enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, mental health resources, and retirement plans with employer contributions.

The commitment of Peoples Bank to its employees is exemplified by its profit-sharing, incentives, and bonus structures, supporting both personal and professional success. This role is ideal for candidates passionate about customer service, banking, and being part of a community-oriented organization that honors diversity and inclusion. The bank is proud to offer an equal opportunity workplace that welcomes applicants from all backgrounds. Overall, this position offers a meaningful career path within a respected bank with a deep sense of community values and an emphasis on providing exceptional customer experiences.