People Support Manager

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences through outstanding service and operational excellence. As a leader in the hotel industry, HHM Hotels embraces core values that prioritize people as the company's greatest asset, fostering a culture of respect, collaboration, and growth. With a strong emphasis on sustainable business practices through initiatives such as the EarthView program, HHM Hotels not only strives to exceed guest expectations but also embraces environmental responsibility. The company offers a dynamic and inclusive work environment that celebrates diversity and promotes continual professional development for its employees.

The Property People Support Manager role at HHM Hotels is pivotal in managing the full spectrum of human resource functions for the hotel and its staff. This position involves overseeing recruitment, training, benefits administration, and employee relations, ensuring that all activities align with both brand standards and company core values. The manager will collaborate closely with hotel managers to recruit, train, schedule, coach, and support associates to perform their roles effectively while nurturing a positive and fair workplace culture. A key responsibility is conducting talent acquisition processes including job postings, proactive candidate sourcing, interviewing, and selecting the most qualified candidates to support the hotel's business needs. Coordination with centralized People Support teams ensures seamless communication and administration of benefits, compensation, leave policies, training, and employee relations programs.

Furthermore, the Property People Support Manager is tasked with processing new hire onboarding and terminations in strict compliance with state, federal, and local laws and regulations. The role emphasizes the importance of building and maintaining a culture that recognizes and rewards good performance and values workforce diversity. The role also supports the implementation of training programs to satisfy brand standards and enhances the employee experience through positive relations activities. Additional duties involve assisting with the company’s HRIS and Payroll systems to guarantee timely and accurate compensation cycles. Safety is a priority, with the manager expected to practice safe work habits and adhere to MSDS and OSHA standards.

This full-time hospitality position offers a challenging yet rewarding career path, potentially advancing to People Support Director, Regional Director of People Support, or Corporate People Support Director. Individuals who thrive in a dynamic hospitality environment and are passionate about human resources will find this role fulfilling and impactful. The position requires flexibility in scheduling, including potential work during holidays and weekends, along with the physical capability to perform various tasks such as standing for extended periods, walking, lifting, bending, and other physical movements common in hotel operations. The Property People Support Manager represents a crucial link between hotel associates and leadership, fostering a culture of excellence, nimbleness, and accountability in line with HHM’s values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.