Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
wellness programs
Job Description
Fairmont Hotels & Resorts is an internationally acclaimed luxury hotel brand recognized for its commitment to excellence and making every guest experience uniquely memorable. With a workforce of over 30,000 colleagues around the globe, Fairmont continually strives to deliver exceptional service by nurturing a culture of warmth, respect, and unmatched hospitality. This dedication to quality and innovation has helped Fairmont establish itself as a leader in the luxury hospitality industry, creating extraordinary experiences across its portfolio of prestigious properties worldwide.
Fairmont New Orleans is a distinguished upcoming addition to this luxury portfolio, located in the vibrant heart of downtown New Orleans. Set to become a premier destination in the city’s Central Business District, this new hotel will feature 250 luxury guest rooms, four upscale food and beverage venues, a stunning rooftop pool with panoramic views of the city skyline, and an expansive 19,000 square feet of versatile function space. Additionally, the hotel will boast a 10,000 square-foot spa, designed to offer guests an oasis of relaxation and rejuvenation. Its close proximity to the historic French Quarter further enhances the hotel’s appeal, combining sophisticated luxury with the rich cultural ambiance of New Orleans.
The role within the People & Culture Department at Fairmont New Orleans is integral to cultivating a positive and engaging workplace environment that supports colleague well-being and performance. The successful candidate will assist in enhancing colleague engagement by organizing various functions, events, and celebrations that foster team spirit and a sense of community. This role also supports employer branding efforts by actively contributing to internal and external communication platforms including LinkedIn and company intranets, serving as a social media ambassador to promote the company’s culture and values.
Key responsibilities include supporting workplace safety initiatives to ensure compliance with safety regulations and managing Worker’s Compensation claims when required. The role involves partnering with departmental leaders to analyze colleague feedback and implement actionable strategies aimed at improving employee engagement and overall experiences. Employee relations support is crucial, involving conducting fair investigations, resolving conflicts, and ensuring adherence to local, state, and federal labor laws. Additionally, the role encompasses benefits administration and coordination across various processes such as onboarding, life event changes, and vendor communications to maintain accurate and timely benefits billing.
The position also delivers and facilitates learning and development programs at the hotel, brand, and corporate levels, ensuring a cohesive and continuous onboarding experience for new colleagues and ongoing development for existing team members. Flexibility and a collaborative spirit are important, as the candidate will assist in diverse areas within the People & Culture Department as needed. This role is an excellent opportunity for HR professionals passionate about fostering an inclusive and high-performing workplace in a luxurious hospitality environment, contributing directly to Fairmont New Orleans’ success and renowned service reputation.
Fairmont New Orleans is a distinguished upcoming addition to this luxury portfolio, located in the vibrant heart of downtown New Orleans. Set to become a premier destination in the city’s Central Business District, this new hotel will feature 250 luxury guest rooms, four upscale food and beverage venues, a stunning rooftop pool with panoramic views of the city skyline, and an expansive 19,000 square feet of versatile function space. Additionally, the hotel will boast a 10,000 square-foot spa, designed to offer guests an oasis of relaxation and rejuvenation. Its close proximity to the historic French Quarter further enhances the hotel’s appeal, combining sophisticated luxury with the rich cultural ambiance of New Orleans.
The role within the People & Culture Department at Fairmont New Orleans is integral to cultivating a positive and engaging workplace environment that supports colleague well-being and performance. The successful candidate will assist in enhancing colleague engagement by organizing various functions, events, and celebrations that foster team spirit and a sense of community. This role also supports employer branding efforts by actively contributing to internal and external communication platforms including LinkedIn and company intranets, serving as a social media ambassador to promote the company’s culture and values.
Key responsibilities include supporting workplace safety initiatives to ensure compliance with safety regulations and managing Worker’s Compensation claims when required. The role involves partnering with departmental leaders to analyze colleague feedback and implement actionable strategies aimed at improving employee engagement and overall experiences. Employee relations support is crucial, involving conducting fair investigations, resolving conflicts, and ensuring adherence to local, state, and federal labor laws. Additionally, the role encompasses benefits administration and coordination across various processes such as onboarding, life event changes, and vendor communications to maintain accurate and timely benefits billing.
The position also delivers and facilitates learning and development programs at the hotel, brand, and corporate levels, ensuring a cohesive and continuous onboarding experience for new colleagues and ongoing development for existing team members. Flexibility and a collaborative spirit are important, as the candidate will assist in diverse areas within the People & Culture Department as needed. This role is an excellent opportunity for HR professionals passionate about fostering an inclusive and high-performing workplace in a luxurious hospitality environment, contributing directly to Fairmont New Orleans’ success and renowned service reputation.
Job Requirements
- minimum of two 2 years of human resource management experience preferred
- SHRM CP or SHRM SCP certification highly desired
Job Qualifications
- excellent verbal and written communication skills
- strong interpersonal negotiation and conflict resolution abilities
- exceptional organizational skills with a high level of attention to detail
- demonstrated analytical and problem solving capabilities
- ability to effectively prioritize workload and delegate responsibilities when appropriate
- proven ability to act with integrity professionalism and confidentiality at all times
- thorough working knowledge of employment related laws regulations and best practices
- proficiency in Microsoft Office Suite or similar software
- experience with or the ability to quickly learn HRIS and talent management systems
Job Duties
- assist in enhancing colleague engagement by supporting hotel committees and organizing colleague functions events and celebrations that promote connection and morale
- support internal and external employer branding efforts by contributing to LinkedIn intranet and internal communications as a social media ambassador
- assist in the development and implementation of workplace safety programs to ensure compliance with applicable regulations drive colleague safety awareness and manage Workers Compensation claims as needed
- support departmental leaders in analyzing colleague feedback and translating insights into actionable plans that improve engagement performance and the colleague experience
- partner with management to address employee relations concerns conduct fair and timely investigations resolve conflicts and ensure all actions comply with local state and federal labor and employment laws
- support benefits administration processes including onboarding and life event changes employee inquiries vendor coordination and timely benefits billing reconciliation
- deliver and facilitate learning programs at the hotel brand and corporate levels ensuring a consistently engaging onboarding experience and ongoing colleague development
- assist in all areas as necessary within the People and Culture Department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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