People and Culture Manager

Four Seasons is a renowned luxury hospitality company powered by a dedicated team of individuals who strive for excellence and innovation every day. This globally recognized hotel and resort company is committed to providing exceptional experiences for guests, residents, and partners by fostering a culture rooted in genuine care and a world-class employee experience. At Four Seasons, the focus is not only on luxury but also on creating lasting impressions through meaningful connections with people and the environment. The company values recognizing familiar faces, welcoming new members warmly, and treating everyone with the respect and kindness they expect in return. This approach has driven Four Seasons to be a leader in luxury hospitality, blending outstanding service with heartfelt commitment across all its locations worldwide.

The specific location of this role is a beautiful Southern California retreat nestled at the foothills of the Santa Monica Mountains, bridging the sunny beaches of Malibu with the lush vineyards of Santa Barbara. This hotel offers a balanced atmosphere that is both relaxing and refined, ideal for families and guests seeking wellness and rejuvenation. The property is home to the prestigious Center for Health & Wellbeing, a luxury destination dedicated to wellness that redefines the meaning of reinvigoration for its guests. This location embodies the spirit of Californian wellness, creating a sanctuary where guests can escape, unwind, and experience top-tier hospitality.

The role of People and Culture Manager at this Four Seasons location is strategic and pivotal to maintaining the property’s exceptional standards. This position entails providing expert guidance and oversight for all human resources operations at the property level. The role advises leadership on critical areas such as employee relations, compliance, and workforce planning. A central responsibility is ensuring that People & Culture programs and processes are effectively implemented, thereby fostering a positive, compliant, and productive workplace environment.

The People and Culture Manager exercises independent judgment to handle complex employee relations issues and mitigate organizational risk while overseeing day-to-day HR functions. These include addressing employee concerns, managing disciplinary actions, leading internal audits, and collaborating with security on accident investigations. The manager also oversees recruitment strategies and supports leadership in workforce planning and talent acquisitions, ensuring that the right talent complements the company culture.

Moreover, this role involves managing the onboarding process to guarantee consistency and compliance, prioritizing a guest-service mindset throughout the employee experience. The People and Culture Manager collaborates closely with department heads to coordinate orientation and training programs tailored to help employees succeed in their roles. Compliance with recordkeeping, document confidentiality, and information privacy regulations are additional critical components of this position.

The manager also represents the People and Culture department in safety committees, workers’ compensation claims, and leave administration efforts. They lead employee recognition and engagement initiatives designed to boost morale across hourly and managerial staff. Additionally, they champion diversity, inclusion, and belonging initiatives, delivering training programs and communication strategies that align with hotel-wide objectives.

This role requires a proactive individual who thrives in a dynamic environment, embraces detail orientation, and demonstrates strong critical thinking and problem-solving abilities. Being bilingual in English and Spanish is preferred to enhance communication within the diverse workforce. Proficiency in Microsoft Office, Canva or similar applications, and HR information systems is important for efficiency and effectiveness in this role.

The compensation range for the People and Culture Manager position is $85,000 to $90,000, reflecting the level of expertise and leadership expected. Four Seasons values diversity and is an Equal Opportunity, Affirmative Action employer. They encourage applications from minorities, women, veterans, and individuals with disabilities, fostering an inclusive workforce that mirrors their commitment to respect and dignity for all. This role offers a unique opportunity to be part of a prestigious luxury hotel brand committed to wellness, excellence, and heartfelt hospitality.