You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,300.00 - $95,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Professional Development
Job Description
The Pembroke is a distinguished ultra-luxury establishment featuring 33 exclusive rooms, dedicated to delivering an unparalleled guest experience that reflects the highest standards of hospitality and service excellence. As part of the renowned Peabody Hotel Group, The Pembroke prides itself on maintaining an environment of sophistication, warmth, and impeccable attention to detail, catering to discerning clientele who seek both comfort and elegance. Known for its exceptional amenities and commitment to excellence, The Pembroke represents the epitome of luxury accommodations and guest services. The hotel's leadership fosters a culture of continuous improvement and innovation, distinguishing it among the finest luxury hotels... Show More
Job Requirements
- high school diploma or equivalent vocational training certificate
- previous guest relations training and experience
- fluency in English both verbal and written
- ability to perform mathematical calculations including statistics
- physical ability to exert effort in transporting up to 60 pounds
- ability to bend, squat, reach regularly
- ability to sit, stand or work for prolonged periods
- ability to perform tasks requiring sustained repetitive motion and fine motor skills
- ability to move freely within office areas
- ability to prioritize and organize work
- ability to remain calm and resolve problems using good judgment
- ability to maintain confidentiality of guest and associate information
- ability to direct staff performance and coach effectively
- knowledge of safety and emergency procedures
- ability to communicate courteously and discreetly
- maintain regular attendance and punctuality
- adhere to grooming standards
- uphold Peabody Service Excellence
- ability to work under variable noise levels, indoors and outdoors
- ability to work around fumes, dust, chemicals
Job Qualifications
- high school diploma or equivalent vocational training certificate
- goal and results oriented professional in hotel operations with emphasis on quality and standards
- fluency in English both verbal and written
- ability to perform mathematical calculations including statistics
- previous guest relations training and experience
- proven record in inspiring teams and articulating operating philosophy
- associates degree or higher in Hotel Management or related business field preferred
- rooms supervisor or management experience preferred
- luxury or high-end hotel experience preferred
- ability to suggestively sell with competitive drive
- creative leadership skills
- proactive, prideful and enthusiastic with initiative and energy
- ability to respond positively to pressure and fast-paced environments
Job Duties
- create and maintain an ultra-luxury 33 room environment with intense focus on exceptional guest satisfaction
- assist in driving unprecedented ADR and ancillary revenues
- lead and manage all aspects of The Pembroke in accordance with company policies and standards
- direct and monitor the performance of management staff and associates including concierge, housekeeping, food and beverage
- ensure safety and welfare of hotel guests and associates
- anticipate and respond promptly to guests' needs
- resolve guest complaints ensuring satisfaction
- oversee training and development of Pembroke associates
- prepare and administer performance evaluations
- maintain compliance with AAA, Mobil, Preferred, and Peabody standards
- evaluate and analyze property performance monthly
- maintain knowledge of local competition and industry trends
- develop budgets and monitor variances
- research and recommend capital improvements and service enhancements
- conduct departmental meetings and staff interviews
- represent operations at site inspections and presentations
- uphold and exemplify Peabody Service Excellence
- maintain filing systems and manage guest and associate information confidentiality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: