Pelican Bar Server

Sheraton New Orleans Hotel, part of the esteemed Marriott International portfolio, is located in the vibrant heart of New Orleans, Louisiana. Established as a premier hotel destination, Sheraton is renowned for creating exceptional experiences for guests worldwide. With a rich history dating back to 1937, Sheraton has built a global reputation by fostering a sense of belonging and connecting people through engaging experiences and thoughtful service. As a member of the Marriott International family, the Sheraton New Orleans Hotel thrives on its commitment to diversity, inclusivity, and delivering unparalleled hospitality in over 400 communities around the globe.

At Sheraton New Orleans Hotel, we recognize the importance of a memorable dining experience that extends far beyond just serving food and drinks. We pride ourselves on creating an environment where every guest feels welcomed and valued. Our Guest Service Experts play a pivotal role in this mission by delivering outstanding service that enhances each dining occasion, making every meal a unique and enjoyable event. This position is full-time, non-management, and offers the opportunity to work in a dynamic, fast-paced environment where excellent interpersonal skills, attention to detail, and a passion for hospitality are essential.

The Guest Service Expert is responsible for a broad range of service duties, from setting tables and communicating effectively with kitchen staff to interacting directly with guests, ensuring their needs and expectations are met or exceeded. This role demands a proactive attitude and a hands-on approach, including managing transactions that seamlessly integrate into the overall guest experience. A successful Guest Service Expert at Sheraton New Orleans will uphold the highest standards of professionalism in appearance and communication, contribute to maintaining a safe workspace, and adhere strictly to company policies and procedures. The role requires physical activity, including standing, walking, lifting, and moving objects, which means candidates should be comfortable in an active work environment.

The position also emphasizes teamwork and a collaborative spirit, as our service experts work closely with other departments to ensure smooth operations and exceptional guest satisfaction. Whether managing the menu, assisting in maintaining clean work areas, or responding to guest requests, the Guest Service Expert is key to the seamless delivery of service that our guests have come to expect from Sheraton.

Preferred qualifications include a high school diploma or GED equivalent, with less than one year of related work experience welcomed. Previous experience in a restaurant or serving environment is preferred but not mandatory. This role does not require supervisory experience or certifications, making it an excellent opportunity for those looking to launch or grow their career in hospitality.

Marriott International is committed to providing equal employment opportunities and values the unique backgrounds, talents, and experiences each associate brings. We foster an inclusive environment where all team members can belong and thrive, reflecting our dedication to diversity, equity, and inclusion. By joining Sheraton New Orleans Hotel as a Guest Service Expert, you become part of a global community dedicated to creating memorable moments for guests and supporting one another in a rewarding hospitality career. We invite passionate individuals eager to contribute positively to explore this exciting opportunity and be a vital part of our mission to be the world’s gathering place.