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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Paid holidays
Employee assistance program
Job Description
Pei Wei is a vibrant and rapidly growing fast-casual restaurant chain known for its Asian-inspired cuisine and exceptional customer service. With a commitment to fresh ingredients, bold flavors, and a lively dining atmosphere, Pei Wei has established itself as a favorite destination for guests seeking a unique dining experience. The company prides itself on fostering a supportive and dynamic work environment where team members are empowered to grow, learn, and contribute to the brand's success. Pei Wei operates numerous locations across the United States, emphasizing quality, innovation, and community engagement.
The role of Shift Leader at Pei Wei i... Show More
The role of Shift Leader at Pei Wei i... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler certification
- Ability to stand and walk for four to ten hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 pounds repeatedly during shifts
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Commitment to brand and team
- Effective communication skills
- Capability to work under pressure
- Leadership qualities
- Customer-focused mindset
Job Qualifications
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler certification
- Proven leadership and coaching abilities
- Strong communication skills
- Ability to operate restaurant back-office systems
- Demonstrated customer service excellence
- Capability to teach and enforce safety and health standards
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach or verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, and other channels to team members, management, and regional staff office
- Acts as a role model in behaviors, dress, and guest interaction, exhibiting desired Pei Wei behaviors and standards
- Effectively leads the team during the shift through coaching, delegation, and verification
- Follows and executes shift responsibilities outlined on the manager on duty checklist including administrative tasks, reporting, scheduling, customer feedback scores, cash handling, opening and closing duties, inventory and ordering
- Supports the onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team members on behaviors to enhance the guest experience
- Elevates employee relations concerns to the general manager promptly
- Attends all store manager meetings
- Executes other assigned tasks and duties effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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