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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Paid training
Career Development
Job Description
Pei Wei Asian Kitchen is a fast-casual restaurant chain that specializes in fresh, made-to-order Asian cuisine. Known for its inviting atmosphere and commitment to quality, Pei Wei offers a diverse menu inspired by traditional Asian flavors with a modern twist. The company prides itself on delivering excellent customer service and maintaining high operational standards. Pei Wei has grown steadily, building a reputation for fresh ingredients and flavorful dishes served in a convenient, approachable setting. The chain emphasizes teamwork, training, and leadership development to create a positive work environment and ensure guest satisfaction.
The role of a Shift Lead... Show More
The role of a Shift Lead... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Strong action orientation
- Customer focused mindset
- Self-motivated
- Commitment to team and brand
- Effective communication skills
Job Qualifications
- High school diploma or equivalent preferred
- Experience leading shifts in a restaurant environment
- Certification in food handling
- Strong communication skills
- Ability to lead and motivate a team
- Proficiency in back-office systems including scheduling and reporting
- Customer service and problem-solving skills
- Ability to coach and train team members effectively
- Ability to manage cash handling and inventory processes
Job Duties
- Certified and trained in culinary and front-of-the-house operations and perform duties and coach and verify daily
- Certified food handler and effectively teach and execute company safety and health procedures
- Effectively communicate with team members, management, and regional support office
- Act as a role model in behaviors, dress, and guest interaction exhibiting desired Pei Wei standards
- Lead the team during shifts through coaching, delegation, and verification
- Follow and execute shift responsibilities including admin, reporting, scheduling, cash handling, opening and closing duties, inventory and ordering
- Support onboarding and training process including scheduling
- Perform cash handling procedures according to company policies
- Handle guest relations and coach team to improve guest experience
- Escalate employee relations concerns promptly to the general manager
- Attend all store manager meetings
- Execute other tasks and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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