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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401k plan
Training and development programs
flexible scheduling
Job Description
Pei Wei is a fast-casual restaurant chain specializing in Asian-inspired cuisine, known for its vibrant flavors and fresh ingredients. Established with a commitment to delivering a high-quality dining experience, Pei Wei operates multiple locations across the United States, focusing on providing exceptional guest service and innovative menu offerings. As a part of the restaurant industry, it thrives on a team-oriented culture where employees are empowered to contribute to the overall success of the brand. Pei Wei emphasizes the importance of operational excellence, food safety, and customer satisfaction at every level of its operations.
The role of a Shift ... Show More
The role of a Shift ... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for 4 to 10 hours per shift
- Ability to reach bend balance and transport objects up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Comfortable leading a team and taking initiative
- Strong customer service orientation
- Effective communication skills
- Commitment to company values and team success
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Leadership and coaching abilities
- Proficiency with back-office systems
Job Duties
- Certified trained in culinary and front-of-the-house operations and can perform duties and coach verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations email etc to team members management and RSO
- Acts as a role model in behaviors dress and guest interaction exhibits desired Pei Wei behaviors and standards and is a role model for dress behavior and interaction with guests and team members
- Effectively leads the team during the shift through coaching delegation and verification
- Effectively follows executes shift responsibilities as outlined on mod checklist to include admin reporting scheduling SMG scores cash handling opening closing duties inventory ordering etc
- Effectively supports the onboarding training process to include scheduling
- Effectively performs cash handling procedures according to company policies
- Effectively handles guest relations and can coach team on behaviors to improve the guest experience
- Promptly escalates any employee relations concerns to the gm
- Attends all store manager meetings
- Effectively executes other tasks duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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