Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Colorado Springs, CO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

401k plan

Training and development programs

flexible scheduling

Job Description

Pei Wei is a fast-casual restaurant chain specializing in Asian-inspired cuisine, known for its vibrant flavors and fresh ingredients. Established with a commitment to delivering a high-quality dining experience, Pei Wei operates multiple locations across the United States, focusing on providing exceptional guest service and innovative menu offerings. As a part of the restaurant industry, it thrives on a team-oriented culture where employees are empowered to contribute to the overall success of the brand. Pei Wei emphasizes the importance of operational excellence, food safety, and customer satisfaction at every level of its operations.

The role of a Shift Leader at Pei Wei is crucial to maintaining the smooth and efficient functioning of the restaurant during each shift. Shift Leaders directly support the management team and take on significant responsibilities that impact daily operations. This position involves overseeing both front-of-house and back-of-house activities to ensure that guests receive outstanding service and that the kitchen executes orders correctly and safely. A Shift Leader is expected to be well-versed in all facets of restaurant operations, including guest service, cash handling, inventory control, and team training. They must also be proficient in using back-office systems to manage schedules, reporting, and other administrative tasks.

Candidates for this leadership role will have the opportunity to act as a role model within the restaurant, demonstrating the desired Pei Wei behaviors and standards. This includes maintaining professional dress, exhibiting excellent communication skills, and fostering a positive work environment for team members. The Shift Leader acts as a coach and mentor, guiding staff in culinary processes and customer interactions, thereby contributing directly to a superior guest experience. This position requires the ability to take charge in the absence of the restaurant manager, which means strong leadership skills and the capacity to make sure all duties are performed accurately and efficiently during the shift.

In summary, the Shift Leader at Pei Wei plays a central role in the restaurant’s operational success, guest satisfaction, and team development.

Job Requirements

High school diploma or equivalent preferred
6 months shift lead experience for external candidates
4 months Pei Wei experience for internal candidates
Certified food handler
Ability to stand and walk for 4 to 10 hours per shift
Ability to reach bend balance and transport objects up to 30 lbs repeatedly
Ability to hear with 100 percent accuracy with correction
Ability to see at 20/20 vision with correction
Comfortable leading a team and taking initiative
Strong customer service orientation
Effective communication skills
Commitment to company values and team success

Job Qualifications

High school diploma or equivalent preferred
6 months shift lead experience for external candidates
4 months Pei Wei experience for internal candidates
Certified food handler
Strong communication skills
Leadership and coaching abilities
Proficiency with back-office systems

Job Duties

Certified trained in culinary and front-of-the-house operations and can perform duties and coach verify on a daily basis
Certified food handler and can effectively teach and execute company safety and health procedures
Effectively communicates through live conversations email etc to team members management and RSO
Acts as a role model in behaviors dress and guest interaction exhibits desired Pei Wei behaviors and standards and is a role model for dress behavior and interaction with guests and team members
Effectively leads the team during the shift through coaching delegation and verification
Effectively follows executes shift responsibilities as outlined on mod checklist to include admin reporting scheduling SMG scores cash handling opening closing duties inventory ordering etc
Effectively supports the onboarding training process to include scheduling
Effectively performs cash handling procedures according to company policies
Effectively handles guest relations and can coach team on behaviors to improve the guest experience
Promptly escalates any employee relations concerns to the gm
Attends all store manager meetings
Effectively executes other tasks duties as assigned