Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Pei Wei is a fast-casual Asian restaurant chain known for its fresh and made-to-order dishes that combine authentic Asian flavors with a modern twist. Established with a mission to deliver signature Asian-inspired dishes quickly and with exceptional quality, Pei Wei has grown into a reputable brand offering a dynamic and engaging work environment. Its commitment to customer satisfaction and operational excellence has made it a preferred dining destination for guests seeking flavorful, convenient meals. Pei Wei restaurants emphasize teamwork, strong customer service, and culinary innovation, making them an exciting place for professionals who appreciate fast-paced and customer-centric roles.

The role of Shift Leader at Pei Wei is pivotal to the operational success of each restaurant. Shift Leaders act as direct support to the Management team and have significant responsibilities that impact the daily operations of the restaurant. They are expected to be proficient in culinary and front-of-house operations, capable of performing tasks themselves, and coaching other team members to maintain high standards. The position demands leadership acumen, as Shift Leaders take charge during management absences and ensure smooth restaurant functioning across all shifts.

In this role, the Shift Leader is responsible for enforcing company policies relating to food safety, health standards, and operational procedures, which requires certification as a food handler and expertise in training team members accordingly. They communicate effectively across the team and management through various channels, including in-person conversations and emails, encouraging a positive and productive work environment. Acting as a role model, Shift Leaders set the tone in dress, behavior, guest interactions, and standard adherence.

Shift Leaders also lead through delegation and verification of duties, manage administrative responsibilities like scheduling, reporting, inventory, cash handling, and opening/closing tasks. They participate actively in onboarding and training new employees to ensure all team members understand their roles and responsibilities. Solid guest relations skills are essential, as Shift Leaders coach the team to enhance the overall guest experience and promptly address any issues that arise.

Candidates for this role should be comfortable working in a fast-paced, team-oriented environment with a strong focus on customer satisfaction and operational excellence. The role requires physical stamina to stand and walk for long periods, as well as the ability to move and transport objects weighing up to 30 pounds. Excellent hearing and vision – with correction if necessary – are required to perform functions accurately.

Pei Wei values professionals who are action-oriented, customer-focused, and self-motivated. Shift Leaders must demonstrate a commitment to both individual and team success, swiftly address challenges, and consistently look for ways to elevate performance. They must wear multiple hats throughout their shifts, balancing leadership, culinary skills, customer service, and administrative tasks. The position is designed for those who thrive in leadership roles and want to contribute meaningfully to the brand's ongoing success.