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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
employee training
flexible schedule
Job Description
Pei Wei is a fast-casual Asian restaurant chain known for its fresh and made-to-order dishes that combine authentic Asian flavors with a modern twist. Established with a mission to deliver signature Asian-inspired dishes quickly and with exceptional quality, Pei Wei has grown into a reputable brand offering a dynamic and engaging work environment. Its commitment to customer satisfaction and operational excellence has made it a preferred dining destination for guests seeking flavorful, convenient meals. Pei Wei restaurants emphasize teamwork, strong customer service, and culinary innovation, making them an exciting place for professionals who appreciate fast-paced and customer-centric roles.
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Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Ability to stand and walk for 4 to 10 hours per shift
- Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
- Ability to hear with 100 percent accuracy with correction
- Ability to see at 20/20 vision with correction
- Certified food handler
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Leadership and coaching abilities
- Ability to handle cash and perform administrative duties
- Guest service and problem resolution expertise
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates through live conversations, email, etc. to team members, management, and RSO
- Acts as a role model in behaviors, dress, and guest interaction
- Effectively leads the team during the shift, through coaching, delegation, and verification
- Effectively follows/executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Effectively supports the onboarding/training process including scheduling
- Effectively performs cash handling procedures according to company policies
- Effectively handles guest relations and can coach team on behaviors to improve the guest experience
- Promptly escalates any employee relations concerns to the GM
- Attends all store manager meetings
- Effectively executes other tasks/duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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