Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Goodyear, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Pei Wei Asian Diner is a fast-casual restaurant chain known for its fresh and flavorful Asian-inspired cuisine. The company prides itself on delivering a welcoming dining experience through high-quality food, excellent customer service, and a friendly environment. With many locations across the United States, Pei Wei emphasizes innovation, team collaboration, and community involvement. The restaurants are designed to create a comfortable atmosphere where guests can enjoy a quick, delicious meal crafted with authentic ingredients and prepared by skilled culinary staff. Pei Wei’s success relies heavily on a cohesive team of professionals dedicated to upholding the brand values of quality, hospitality, and consistency.

The role of Shift Leader at Pei Wei is a pivotal position within the restaurant, directly supporting the management team to ensure smooth and efficient operation during every shift. Shift Leaders are entrusted with a wide range of responsibilities that span from customer interaction to kitchen oversight and back-office duties. This role requires someone who can pivot seamlessly between customer service, employee coaching, and operational tasks. Shift Leaders at Pei Wei are essential for training and guiding team members, ensuring that both culinary standards and front-of-house service excellency are consistently met. They play a key role in enforcing safety protocols, operational procedures, and guest satisfaction initiatives. The ideal candidate for Shift Leader must be a capable leader who can take charge in the absence of management, demonstrating confidence, clear communication, and problem-solving skills. This full-time position demands someone with a strong work ethic, the ability to multitask in a fast-paced environment, and a passion for the brand. Familiarity with back-office systems such as scheduling, reporting, and inventory management is critical. Overall, being a Shift Leader at Pei Wei means embodying the company’s culture and setting a positive example through behavior, dress code, and daily interactions with both guests and staff. The job offers a meaningful opportunity for individuals looking to advance their career in the food service industry while contributing to the success of a respected restaurant chain.

Job Requirements

High school diploma or equivalent preferred
6 months shift lead experience for external candidates
4 months Pei Wei experience for internal candidates
Certified food handler
Ability to stand and walk for four to ten hours per shift
Ability to reach, bend, balance, and transport up to 30 lbs repeatedly
Ability to hear with 100% accuracy with correction
Ability to see at 20/20 vision with correction

Job Qualifications

High school diploma or equivalent preferred
6 months shift lead experience for external candidates
4 months Pei Wei experience for internal candidates
Certified food handler
Strong communication skills
Ability to lead and motivate a team
Knowledge of customer service best practices
Proficiency in back-office systems
Ability to perform multiple tasks efficiently
Understanding of safety and health procedures

Job Duties

Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify daily
Certified food handler and can effectively teach and execute company safety and health procedures
Effectively communicates to team members, management, and RSO
Acts as a role model in behaviors, dress, and guest interaction
Effectively leads the team during the shift through coaching, delegation, and verification
Effectively follows and executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
Effectively supports the onboarding/training process including scheduling
Performs cash handling procedures according to company policies
Handles guest relations and can coach team on behaviors to improve guest experience
Promptly escalates any employee relations concerns to the general manager
Attends all store manager meetings
Executes other tasks/duties as assigned