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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Pei Wei Asian Diner is a fast-casual restaurant chain known for its fresh and flavorful Asian-inspired cuisine. The company prides itself on delivering a welcoming dining experience through high-quality food, excellent customer service, and a friendly environment. With many locations across the United States, Pei Wei emphasizes innovation, team collaboration, and community involvement. The restaurants are designed to create a comfortable atmosphere where guests can enjoy a quick, delicious meal crafted with authentic ingredients and prepared by skilled culinary staff. Pei Wei’s success relies heavily on a cohesive team of professionals dedicated to upholding the brand values of quality, hospitality,... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours per shift
- Ability to reach, bend, balance, and transport up to 30 lbs repeatedly
- Ability to hear with 100% accuracy with correction
- Ability to see at 20/20 vision with correction
Job Qualifications
- High school diploma or equivalent preferred
- 6 months shift lead experience for external candidates
- 4 months Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Ability to lead and motivate a team
- Knowledge of customer service best practices
- Proficiency in back-office systems
- Ability to perform multiple tasks efficiently
- Understanding of safety and health procedures
Job Duties
- Certified/trained in culinary and front-of-the-house operations and can perform duties and coach/verify daily
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates to team members, management, and RSO
- Acts as a role model in behaviors, dress, and guest interaction
- Effectively leads the team during the shift through coaching, delegation, and verification
- Effectively follows and executes shift responsibilities as outlined on mod checklist including admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering
- Effectively supports the onboarding/training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and can coach team on behaviors to improve guest experience
- Promptly escalates any employee relations concerns to the general manager
- Attends all store manager meetings
- Executes other tasks/duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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