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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
flexible schedule
Career advancement opportunities
Job Description
Pei Wei Asian Kitchen is a fast-casual restaurant chain known for its fresh, made-to-order Asian-inspired cuisine. Established with a commitment to quality and customer satisfaction, Pei Wei has grown to become a respected brand specializing in flavorful dishes that blend traditional Asian recipes with a modern twist. The company emphasizes a vibrant, team-oriented work environment and a customer-focused dining experience. With locations across the United States, Pei Wei offers opportunities for career growth and development within the restaurant and hospitality industry. They pride themselves on a work culture that values leadership, teamwork, and continuous improvement.
The role of Sh... Show More
The role of Sh... Show More
Job Requirements
- High school diploma or equivalent preferred
- Six months shift lead experience for external candidates
- Four months Pei Wei experience for internal candidates
- Certified food handler
- Ability to stand and walk for four to ten hours per shift
- Ability to lift and transport objects up to 30 pounds repeatedly
- Ability to hear with 100% accuracy with correction
- Ability to see at 20/20 vision with correction
- Commitment to working at an appropriate pace
- Strong customer focus and ability to handle difficult situations
- Self-motivated with a strong work ethic
- Ability to take feedback positively and maintain performance without leadership present
Job Qualifications
- High school diploma or equivalent preferred
- Six months of shift lead experience for external candidates
- Four months of Pei Wei experience for internal candidates
- Certified food handler
- Strong communication skills
- Leadership experience in a restaurant or hospitality setting
- Proficient with back-office systems and administrative tasks
- Ability to coach and motivate team members
- Knowledge of food safety and health procedures
Job Duties
- Certified and trained in culinary and front-of-the-house operations and can perform duties and coach and verify on a daily basis
- Certified food handler and can effectively teach and execute company safety and health procedures
- Effectively communicates with team members, management, and regional supervisors through various channels
- Acts as a role model in behavior, dress, and guest interaction, exhibiting Pei Wei standards
- Effectively leads the team during the shift through coaching, delegation, and verification
- Completes shift responsibilities as outlined on manager checklist including administrative tasks, reporting, scheduling, SMG scores, cash handling, opening and closing duties, inventory and ordering
- Supports the onboarding and training process including scheduling
- Performs cash handling procedures according to company policies
- Handles guest relations and coaches team to improve guest experience
- Escalates employee relations concerns to the general manager promptly
- Attends all store manager meetings
- Executes other tasks and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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