Pei Wei Asian Diner, LLC-Restaurant General Manager

West Palm Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Pei Wei Asian Kitchen is a renowned fast-casual dining restaurant chain specializing in freshly prepared Asian-inspired cuisine. Founded with a commitment to quality and innovation, Pei Wei has carved out a unique niche in the competitive restaurant industry by focusing on delivering exceptional guest experiences while maintaining operational excellence and culinary integrity. The restaurant emphasizes a culture of safety, cleanliness, and respect, ensuring both guests and team members enjoy a welcoming environment. As a fast-growing company, Pei Wei Asian Kitchen values leadership that can inspire teams, drive sales, and uphold its brand reputation through consistent implementation of its operational standards and culinary processes.

The General Manager position at Pei Wei Asian Kitchen is a pivotal role responsible for the overall operational success of a designated restaurant location. This leadership position demands a proactive manager who not only oversees the day-to-day functions but also champions guest satisfaction, team development, and profitability. The General Manager consistently provides guidance and leadership to all management personnel and frontline team members by promoting and maintaining all company operating standards, processes, and recipes. With a strong focus on creating a safe and sanitary environment, this role ensures compliance with all state and federal health and safety regulations. Additionally, the General Manager drives sales growth and operational profit through strategic marketing, effective local engagement, and efficient resource management. This role requires a hands-on leader certified in Pei Wei culinary operations and front-of-house duties, able to perform and model daily operational tasks.

Beyond operational management, the General Manager is entrusted with fostering a quality employee experience characterized by safety, respect, and continuous development. Responsibilities include recruiting, hiring, and training team members according to Pei Wei’s training protocols, conducting employee performance appraisals, and implementing corrective coaching where necessary. The General Manager acts as a goodwill ambassador for Pei Wei Asian Kitchen within the community, enhancing the brand's reputation and positioning. They are responsible for managing food and labor costs, ensuring inventory accuracy, maintaining equipment, and handling various administrative duties including payroll, invoicing, and cash control. Scheduled line checks and quality control measures are routine aspects of the role, guaranteeing consistency in food and service standards. This career opportunity is ideal for an experienced, dynamic individual dedicated to operational excellence and passionate about cultivating a thriving restaurant environment that delivers exceptional guest experiences and achieves business objectives.

Job Requirements

High school diploma or GED required
2 years general manager experience for external candidates
6 months Pei Wei senior or assistant manager experience for internal candidates
Certified in Pei Wei Culinary and Front-of-the-House Operations
Ability to obtain safe food handlers permit within 6 months
Must be able to reach, bend, balance, and transport objects up to 30 lbs
Must be able to stand and walk for 8 to 10 hours per shift
Strong sales building skills
Excellent conflict management abilities
Demonstrated team-building capabilities
Proven hiring and staffing experience
High emotional intelligence and adaptability
Comfortable with change and constructive feedback
Skilled at scheduling effectively
Commitment to food safety

Job Qualifications

High school diploma or GED
2 years general manager experience for external candidates
6 months Pei Wei senior or assistant manager experience for internal candidates
Certified in Pei Wei Culinary and Front-of-the-House Operations
Strong leadership and team management skills
Proven ability to drive sales and profitability
Knowledge of food safety and sanitation regulations
Excellent conflict management and emotional intelligence
Effective scheduling and labor cost control skills
Ability to handle multiple administrative tasks
Strong communication and interpersonal abilities
Proficient in performance management and employee development

Job Duties

Ensures operational excellence of his/her designated restaurant
Takes ownership of guest relations and customer satisfaction outcomes
Implements, cascades, and sustains company initiatives and goals
Increases sales and operating profit through local marketing and internal opportunities
Certified in Pei Wei Culinary and Front-of-the-House Operations and performs duties daily
Fosters a safe, respectful, and quality employee experience
Supervises, assigns, and delegates tasks appropriately to management and hourly team members
Recruits, hires, and trains a full team according to internal training specifications
Provides ongoing leadership and development to management staff
Acts as a goodwill ambassador to the community
Uses performance management tools to complete employee appraisals and deliver coaching
Ensures compliance with state and federal safety and sanitation guidelines
Oversees timely repairs and maintenance of the restaurant
Handles administrative tasks including hiring, terminating, invoicing, payroll, and cash handling
Performs regular line checks to maintain product quality standards
Manages prep lists, order guides, and maintains food inventories
Obtains and maintains appropriate safe food handlers permit