Pei Wei Asian Diner, LLC-Restaurant General Manager

Chandler, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Job Description

Pei Wei Asian Kitchen is a fast-casual restaurant brand known for delivering fresh, flavorful Asian-inspired cuisine with a commitment to quality and operational excellence. Established as a leading name in the culinary landscape, Pei Wei embodies a vibrant culture that celebrates innovation, team collaboration, and outstanding guest experiences. The company operates multiple locations and strives to maintain a consistent, safe, and welcoming environment for both guests and employees. Pei Wei Asian Kitchen is dedicated to fostering a work atmosphere where team members are encouraged to grow professionally while upholding the brand's high standards of service and food quality. As a part of its commitment to excellence, Pei Wei emphasizes comprehensive training, adherence to safety and sanitation regulations, and continuous improvement initiatives that align with the dynamic nature of the food service industry.

The General Manager position at Pei Wei Asian Kitchen plays a pivotal role in the operational success of the restaurant. This leadership role requires a dedicated individual who can oversee and drive all aspects of the restaurant's daily operations, ensuring compliance with the brand's policies and procedures. The General Manager provides strong leadership to the restaurant management team and staff, fostering an environment that supports a safe, sanitary, and quality customer and employee experience. Responsibilities include implementing company initiatives, promoting a culture of sales growth, managing financial performance, and building a positive team dynamic. Additionally, this role demands a hands-on approach, requiring the General Manager to be certified in the brand's culinary and front-of-house operations and capable of performing daily tasks to maintain the restaurant's standards.

This position is integral not only for achieving sales and profitability targets but also for enhancing guest relations and satisfaction outcomes. The successful candidate is expected to lead recruitment, hiring, and training processes, support continuous team development, and serve as an ambassador of the brand within the community. By employing effective performance management strategies, the General Manager ensures all employees receive coaching and feedback to meet and exceed company expectations. Administration duties such as payroll, invoicing, and cash handling fall under this role, alongside maintaining food quality and safety compliance with state and federal regulations. Overall, this role offers a comprehensive leadership opportunity for individuals passionate about restaurant management and operational excellence, focused on delivering superior dining experiences in a fast-paced environment.

Job Requirements

High school diploma or GED required
2 years general manager experience for external candidates
6 months Pei Wei senior or assistant manager experience for internal candidates
Certified in Pei Wei culinary and front-of-the-house operations
Ability to perform physical tasks including reaching, bending, balancing, and transporting objects up to 30 lbs
Ability to stand and walk for 8 to 10 hours per shift
Strong leadership and team management skills
Knowledge of safety and sanitation compliance
Effective conflict resolution abilities
Capability to manage sales growth while maintaining profitability
Willingness to obtain and maintain safe food handler permit
Ability to handle administrative tasks like payroll, invoicing, and cash handling

Job Qualifications

High school diploma or GED required
2 years general manager experience for external candidates
6 months Pei Wei senior or assistant manager experience for internal candidates
Certified in Pei Wei culinary and front-of-the-house operations
Demonstrated leadership and team development skills
Strong customer service focus
Ability to drive sales and profitability
Knowledge of safety and sanitation regulations
Proficient in administrative duties such as payroll and invoicing
Effective communication and conflict management skills
Ability to manage multiple priorities
Skilled in performance management processes

Job Duties

Ensures operational excellence of his or her designated restaurant
Takes ownership of guest relations and customer satisfaction outcomes of his or her designated restaurant
Implements, cascades, and sustains company initiatives and goals
Increases sales and operating profit and sets short or long term plans to help meet those goals through local marketing and other internal opportunities
Certified in Pei Wei culinary and front-of-the-house operations and can perform duties daily
Fosters a safe, respectful, and quality employee experience
Supervises, assigns, and delegates tasks appropriately to management and hourly team members
Recruits, hires, and trains a full team following internal training specifications for each job position
Provides on-going leadership and development to immediate management staff
Acts as a goodwill ambassador to the community of Pei Wei
Uses performance management tools and processes to ensure all employee performance appraisals are completed with appropriate coaching, correction, and feedback
Ensures that all state and federal safety and sanitation guidelines are followed
Ensures regular repairs and maintenance of the restaurant in a timely manner
Handles administrative tasks in daily operations including hiring and terminating processes, invoicing, payroll, and cash handling
Performs regular line checks to maintain all product quality standards
Makes sure that all prep lists and order guides are complete
Takes responsibility for all cost and food inventories
Obtains appropriate safe food handlers permit within 6 months and keeps permit current