Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Pei Wei Asian Kitchen is a prominent restaurant chain known for its commitment to quality Asian cuisine and exceptional guest experiences. With a focus on operational excellence and culinary innovation, Pei Wei continually strives to deliver fresh, flavorful dishes crafted from authentic recipes. The company emphasizes a culture of respect, safety, and engagement for both its guests and employees, making it a preferred dining destination and workplace. Pei Wei operates numerous locations and maintains a dedication to fostering a positive environment where team collaboration and customer satisfaction are paramount.
The role of General Manager at Pei Wei Asian Kitchen is critical to ensuring the smooth and successful operation of a designated restaurant location. This position demands a dynamic leader who can oversee all aspects of the restaurant's performance, including operational standards, food quality, safety regulations, and team management. The General Manager is entrusted with cultivating a high-performing team by providing ongoing leadership, guidance, and development opportunities to both management and hourly team members. They play a vital role in implementing company initiatives and maintaining the Pei Wei brand standards.
A core responsibility of the General Manager is to drive sales growth and profitability while ensuring the restaurant delivers a superior dining experience. This includes local marketing efforts, optimizing labor costs, and maintaining inventory control. The General Manager must be certified in Pei Wei Culinary and Front-of-the-House operations and able to perform these duties daily, ensuring consistency and quality.
Beyond operational duties, the General Manager acts as a goodwill ambassador within the community and fosters a safe, respectful workplace culture where team members feel valued and motivated. The role requires hands-on involvement in hiring, training, scheduling, and performance management, using tools and processes designed to maximize employee potential and engagement. The General Manager is responsible for compliance with all state and federal safety and sanitation guidelines, as well as timely maintenance and repairs of the restaurant facilities.
Overall, the General Manager position at Pei Wei Asian Kitchen offers an exciting leadership opportunity for individuals passionate about restaurant management, team development, and delivering an exceptional guest experience. This position requires a blend of strategic thinking, operational expertise, and emotional intelligence to manage change, resolve conflicts, and foster a cohesive team environment. Successful candidates will be instrumental in driving both short-term performance and long-term success for their Pei Wei location.
The role of General Manager at Pei Wei Asian Kitchen is critical to ensuring the smooth and successful operation of a designated restaurant location. This position demands a dynamic leader who can oversee all aspects of the restaurant's performance, including operational standards, food quality, safety regulations, and team management. The General Manager is entrusted with cultivating a high-performing team by providing ongoing leadership, guidance, and development opportunities to both management and hourly team members. They play a vital role in implementing company initiatives and maintaining the Pei Wei brand standards.
A core responsibility of the General Manager is to drive sales growth and profitability while ensuring the restaurant delivers a superior dining experience. This includes local marketing efforts, optimizing labor costs, and maintaining inventory control. The General Manager must be certified in Pei Wei Culinary and Front-of-the-House operations and able to perform these duties daily, ensuring consistency and quality.
Beyond operational duties, the General Manager acts as a goodwill ambassador within the community and fosters a safe, respectful workplace culture where team members feel valued and motivated. The role requires hands-on involvement in hiring, training, scheduling, and performance management, using tools and processes designed to maximize employee potential and engagement. The General Manager is responsible for compliance with all state and federal safety and sanitation guidelines, as well as timely maintenance and repairs of the restaurant facilities.
Overall, the General Manager position at Pei Wei Asian Kitchen offers an exciting leadership opportunity for individuals passionate about restaurant management, team development, and delivering an exceptional guest experience. This position requires a blend of strategic thinking, operational expertise, and emotional intelligence to manage change, resolve conflicts, and foster a cohesive team environment. Successful candidates will be instrumental in driving both short-term performance and long-term success for their Pei Wei location.
Job Requirements
- Two years of General Manager experience for external candidates
- Six months in Pei Wei Senior or Assistant Manager position for internal candidates
- High school diploma or GED
- Ability to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
- Ability to stand and walk for periods of eight to ten hours in length each shift
- Certification in Pei Wei Culinary and Front-of-the-House Operations
- Safe food handlers permit within six months
- Strong sales building competency
- Conflict management skills
- Team building ability
- Effective hiring and staffing practices
- Emotional intelligence to adapt management style
- Willingness to embrace change
- Scheduling proficiency
- Knowledge and enforcement of food safety requirements
Job Qualifications
- High school diploma or GED
- Certified in Pei Wei Culinary and Front-of-the-House Operations
- Proven leadership experience in restaurant management
- Strong sales and marketing acumen
- Effective conflict management skills
- Ability to build and develop teams
- Demonstrated hiring and staffing success
- High emotional intelligence
- Ability to embrace and manage change
- Skilled in scheduling and labor cost control
- Commitment to food safety standards
- Experience with performance management tools and processes
- Ability to handle administrative tasks such as payroll and invoicing
Job Duties
- Ensures operational excellence of his/her designated restaurant
- Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
- Implements, cascades, and sustains company initiatives and goals
- Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
- Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
- Fosters a safe, respectful, and quality employee experience
- Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
- Recruits, hires, and trains a full team following internal training specifications for each job position
- Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities
- Food and Labor Costs
- Safety and Sanitation
- Acts as a goodwill ambassador to the community of Pei Wei
- Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
- Ensures that all state and federal safety and sanitation guidelines are being followed
- Ensures regular repairs and maintenance of the restaurant in a timely manner
- Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
- Performs regular line checks to maintain all product quality standards
- Makes sure that all prep lists and order guides are complete
- Takes responsibility for all cost and food inventories
- Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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