Pediatric Urgent Care - Front Desk Associate (Full-Time) Mamaroneck, NY

Mamaroneck, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $25.00

Benefits

competitive hourly wage

Health Insurance

Paid Time Off

Employee training and development

Supportive team environment

Flexible work schedules

Opportunity for professional growth

Job Description

PM Pediatric Care is a healthcare organization committed to providing exceptional pediatric services with a core focus on empathy, quality, and family-centered care. The company values passion and customer focus, believing in the importance of delivering a First-class Experience to the families they serve. Emphasizing a supportive and enthusiastic work environment, PM Pediatric Care fosters a culture that aligns with its mission, vision, values, and core principles, all geared towards optimizing patient care and satisfaction. As a reputable pediatric care provider, PM Pediatric Care invests in its team members by encouraging professional growth and teamwork while maintaining a warm and... Show More

Job Requirements

High school diploma or GED
prior front desk, concierge, customer service, or hospitality experience preferred
ability to navigate multiple computer systems
comfortability with routinely shifting demands
socially perceptive and ability to relate to children and families
prior experience in a healthcare environment preferred
knowledge of medical insurance preferred
excellent customer service and telephone skills
strong verbal and written communication skills
ability to calculate simple figures such as receipts and cash drawer counts
outstanding time management, organizational, and critical thinking skills
intermediate skills with Microsoft Office Suite
ability to work flexible schedules based on office needs
superior situational awareness and ability to react to urgent situations
team player that can function independently in a fast-paced environment

Job Qualifications

Team player that can function independently in a fast-paced environment
intermediate skills with Microsoft Office Suite
ability to work flexible schedules based on office needs, including occasional travel
excellent customer service and telephone skills
strong verbal and written communication skills
professional and friendly demeanor
quality focused and detail oriented
ability to calculate simple figures such as receipts and cash drawer counts
outstanding time management, organizational, and critical thinking skills
superior situational awareness and ability to react to urgent situations
prior experience in a healthcare environment preferred
knowledge of medical insurance preferred
socially perceptive and able to relate to children and their families
comfortability with shifting demands
ability to navigate multiple computer systems
prior front desk, concierge, customer service, or hospitality experience preferred
high school diploma or GED

Job Duties

Greet families professionally both in person and on the phone
answer patient and family questions and seek clarification when needed
access empathy and active listening in difficult interpersonal situations
support patient care quality initiatives as directed
coordinate escalations and urgent issues to ensure timely and complete resolutions
collaborate and communicate with site leadership to facilitate management of complex patient issues
employ PM Pediatric Care's core values to help patients, families, and team members navigate systems before, during, and after a visit
monitor and manage patient flow throughout the waiting and registration process
assist families with initiating the self-registration process
keep current on workflows, responsibilities, and technology
register all patients and maintain accurate patient accounts while maintaining HIPAA compliance
manage incoming patient documents, mail, and correspondence
maintain confidentiality and privacy of all patient accounts
perform opening and closing duties including organizing, stocking, sanitizing, and reconciling
execute other duties as assigned

Job Location

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